Summary
Are you passionate about working with others as part of a team and who have a natural talent for connecting with colleagues. Are you someone who loves keeping organised? Do you want to work in a role that really makes a difference to the local community? If so, then this l could be a great platform from which to launch your future career!
Annual wage
£15,392 a year
Wage will rise in April 2025 based on performance. £8 per hour for a 37 hour week for first year, then increasing depending on age.
Training course
Business administrator (level 3)
Hours
Monday to Friday, 08.45am - 5.00pm.
37 hours a week
Possible start date
Monday 10 February
Duration
1 year 9 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The purpose of the role within the Town Council is to provide comprehensive administrative assistance to managers and team members right across our small organisation. The role will involve a broad range of administration tasks e.g.
* Handling/directing of queries from the public, customers and suppliers
* Maintenance of electronic and paper records in a diverse range of service areas including HR, finance, events, cemeteries, allotments, venue bookings and more!
* Supporting and coordinating projects and activities
* Getting directly involved with designing and delivering community and cultural activities and events
Our ideal candidate will be someone who can demonstrate that they:
* Are keen to collaborate
* Have brilliant organisational skills and are great at problem-solving and negotiating
* Can manage multiple deadlines and demands on time
* Have a calm and focused approach to changing circumstances
* Have a keen interest in the work of the Town Council and how we connect with the people of our town
* Are bursting with fresh ideas to introduce new perspectives
* Are an enthusiastic self-starter, flexible and adaptable
* Are willing to work occasional weekends or evenings to help us with town and civic events such as Party in the Park, the Town Show, Civic Carol Service, Remembrance Day etc
Where you’ll work
TOWN HALL
SPENNYMOOR
CO DURHAM
DL16 6DG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
EAST DURHAM COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
No College attendance is required for this Apprenticeship, you will train in the workplace and will recieve your training from a dedicated Trainer Coach on a regular basis.
Requirements
Essential qualifications
GCSE in:
* English (grade 9-4 (A*- C))
* Maths (grade 9-4 (A*- C))
Desirable qualifications
Other in:
* Business Administration/Customer Service (grade Pass)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Analytical skills
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
* Enthusiastic
* Focussed
Other requirements
This position will involve some flexibility in working hours due to event timings. There will also be a requirement for occasional weekend working, again to cover events.