Job summary Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstanding from CQC? If you answered yes, we would love to hear from you - come and join our team. An exciting opportunity has arisen for an enthusiastic and motivated individual to join theAdult Eating Disorder Service. Working as part of both the Richardson Eating Disorders Service and the Community Adult Eating Disorders Service, you will be based some days each week at the Royal Victoria Infirmary and others at Walkergate Park Hospital so ability to travel to different sites is essential. Main duties of the job The following core skills and experience are essential to the post: The post will include providing Ward Clerk support to Ward 31A, the services 5 bed Specialist Eating Disorder Unit based at the Royal Victoria Infirmary. The post will have its own day-to-day tasks as well as provide limited cover during B3 absence. Tasks will include, but not limited to, entering timetabling appointments from patient attendances, scanning, uploading, filing and requesting/returning files, typing and formatting of letters, ordering/returning and monitoring of equipment and answering calls. The successful candidate will preferably have previous experience of working in a patient focused work environment, ideally in mental health services, and have the following core skills which are essential to the post: Experience in a customer/patient and service user focused environment. Excellent verbal and written communication and interpersonal skills. A good understanding of the RiO system. Good knowledge of Microsoft Office packages and proven IT skills. Ability to be self-directed, motivated and contribute positively to the team overall. Well organised and structured. This is a busy, developing role and you should be flexible and open to taking on additional tasks as they are identified. The ability to travel between sites is essential as you will be based at both the RVI and Walkergate Park throughout the working week. About us We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career. Date posted 30 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata Contract Permanent Working pattern Part-time Reference number 263-SCG25-011-AD Job locations Benfield House Walkergate Park Hospital Benfield Road Newcastle upon Tyne NE6 4PF Job description Job responsibilities Please refer to the attached generic job description outlining duties of an Administration Assistant The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills. You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted. Please find attached job description for full details. Advertising date : 28th January 2025 Closing date : 13th February 2025 We welcome your application. Job description Job responsibilities Please refer to the attached generic job description outlining duties of an Administration Assistant The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills. You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted. Please find attached job description for full details. Advertising date : 28th January 2025 Closing date : 13th February 2025 We welcome your application. Person Specification Education and Qualifications Essential Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience. Good general level of education up to Level 1 standard in English Language and Maths. NVQ Level 2 in Business Administration or NVQ Level 2 in Customer Service Skills and Knowledge Essential Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point. Able to input data accurately and efficiently and undertake repetitive tasks whilst maintaining attention to detail Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers. Good organisational and planning skills using own initiative. Knowledge of working in an NHS environment. Ability to maintain and update patient information database(s). Experience Essential Ability to uphold confidentiality at all times Able to prioritise and plan own workload. Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls. Experience of working in an NHS/health care setting and processing NHS/Healthcare documentation Desirable Experience of working with paper-based and electronic filing systems. Person Specification Education and Qualifications Essential Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience. Good general level of education up to Level 1 standard in English Language and Maths. NVQ Level 2 in Business Administration or NVQ Level 2 in Customer Service Skills and Knowledge Essential Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point. Able to input data accurately and efficiently and undertake repetitive tasks whilst maintaining attention to detail Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers. Good organisational and planning skills using own initiative. Knowledge of working in an NHS environment. Ability to maintain and update patient information database(s). Experience Essential Ability to uphold confidentiality at all times Able to prioritise and plan own workload. Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls. Experience of working in an NHS/health care setting and processing NHS/Healthcare documentation Desirable Experience of working with paper-based and electronic filing systems. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Address Benfield House Walkergate Park Hospital Benfield Road Newcastle upon Tyne NE6 4PF Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)