To provide comprehensive administrative, secretarial and co-ordination for the MSK and Pain Clinics
• To work as a member of the secretarial team ensuring deadlines are met and comprehensive secretarial cover is provided.
• To provide a full confidential, administrative and secretarial service to the MSK and Pain Clinicians.
• To project the professional image of the Trust through demonstrating excellent customer care in all activities.
• To assist with the typing of all correspondence relating to outpatient and in patients, as well as typing departmental correspondence.
• Regularly liaising with the Team Leader and Clinical Service Support Manager to ensure departmental key performance indicators are achieved.
• Receive enquiries from patients and staff, resolving enquiries of a more complex nature and dealing with as appropriate.
• To validate weekly primary targeting list (PTL) as delegated by the Medical Secretary Team Leader /Clinical Service Support Manager
• Co-operating in the introduction of new procedures, policies or technology, assisting managers in its implementation.
• To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived.
• To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to histology/imaging and urgent telephoned results and all results are filed in the patient’s records.
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
1. To assist with the typing of all correspondence relating to outpatient and in patients, as well as typing departmental correspondence.
2. Regularly liaising with Medical Secretary Team Leader /Clinical Service Support Manager to ensure departmental key performance indicators are achieved.
3. Managing consultant’s diaries, booking meetings and taking minutes where appropriate.
4. Receive enquiries from patients and staff, resolving enquiries of a more complex nature and dealing with as appropriate.
5. Liaise professionally with all departments regarding admissions, waiting lists, ad hoc ward attenders and cancellations ensuring hospital policies are adhered to.
6. To provide cross cover for secretarial team during annual leave and sickness.
7. To validate weekly primary targeting list (PTL) as delegated by the Junior Operations Manager/Clinical Service Support Manager
8. Co-operating in the introduction of new procedures, policies or technology, assisting managers in its implementation.
9. To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived.
10. To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to histology/imaging and urgent telephoned results and all results are filed in the patient’s records.
11. To take responsibility for patients notes in the office. To implement secretarial and administrative policies to track medical records and referral letters using the Patient Administration System.
12. To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all e-mail correspondence.
13. To participate in appraisals and personal reviews and work to achieve agreed set objectives.
14. To participate in appropriate training and development activities.
This advert closes on Saturday 29 Mar 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .