Hiband Limited is a small IT support Company based in Kings Lynn, offering IT Support services to a wide range of Clients both locally, Nationally and internationally.
We are seeking a new member of the team who is customer focussed in their approach.
Job Title:
IT Support Consultant
Hours and Place of work:
Working hours are 8.30am – 5.00pm
This is a hybrid role, working from our Kings Lynn office, on client sites and home based.
Job Description:
The role will include a variety of tasks, including:
* Troubleshooting: Diagnosing and fixing hardware and software issues
* Technical support: Providing technical assistance to users over the phone, webchat, or in person
* System maintenance: Monitoring and maintaining computer systems and networks
* Creating Scripts and procedures for a RMM system
* New user setup: Creating accounts and profiles for new users
* Software training: Teaching users how to use new software
* Equipment installation: Setting up new equipment and upgrading existing systems
* Documentation: Recording issues and solutions to refer back to in the future
* Network design: Designing, implementing, testing, and administering networks
* Bespoke software development : potential to work with clients to design, develop and implement bespoke software solutions
* Application support: Supporting the roll-out of new applications
Person Specification:
The ideal candidate will have a broad knowledge base, with a solid understanding of Microsoft software, Windows Server and Networking. The candidate will be able to demonstrate a very positive attitude to tackling and resolving problems and working with colleagues and clients to implement fixes and solutions. There will be the potential for the candidate to earn a performance-related bonus for exceptional contributions. Experience of Microsoft Power Apps System is highly desirable. Willingness to travel occasionally within the UK and own transport is essential.
Qualifications:
Ideally the candidate will hold a Microsoft Certification and a BTEC Level 3 in IT or equivalent.
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