Leading by personal example, to establish a high profile for patient safety within the division, working with others to share good practice. Actively contribute to help communicate lessons learnt and celebrate success. Provide the quality assurance methodology for the review of all PSII reports ensuring alignment and compliance to the NHSE Patient Safety Incident Response Framework (PSIRF). Provide specialist support and advice with regard to investigation methodology and investigation report writing. Undertake comprehensive patient safety incident investigations, after action reviews, hot debriefs and support thematic reviews. Working in collaboration with families, carers and staff to produce high quality incident investigation reports (based on national PSIRF system based best practice). Demonstrate good understanding and background knowledge of national systems-based models such a SEIPS and Safety I & Safety II methodology. Work alongside the division as part of the Trust Clinical Operating Model (COM) as an initial point of contact to advise and assist with incident management, and Duty of Candour. Support the divisional directors of nursing with the quality governance from the beginning of the investigation process, (i.e., setting the terms of reference) throughout (i.e., PSII report writing, through to closure, sharing of learning and implementation of actions). Using the NHSE Patient Safety Incident Response Framework (PSIRF), support divisions to produce high quality incident reporting and systems analysis within investigation reports across the Trust. Contribute to the continual development and implementation of the PSII In relation to neonatal patient safety incidents, undertake regular trust-wide audits, analysing and triangulating results and presenting findings to various audiences that encourage reflection/action. Analyse evidence from a variety of sources to ensure it supports regulatory and statutory requirements, escalating risk and non-compliance where Ensure timely reporting and compliance of patient safety incidents including supporting the upload, update, and management of the DCIQ Datix System. Work with the divisions in the clinical operating model to: Ensure the quality control and assurance of safety investigation Monitor improvement action plans to ensure assurance of Ensure timely submission for closure to the Provide regular feedback/support to families, lead investigators and teams Attend divisional and departmental quality governance meetings and safety huddles in clinical areas. Complaints management Work in partnership with the Matron/Clinical Lead to manage the complaints process. Co-ordinate the prompt and succinct management of complaints within required timeframes Maintain a high standard of investigation through the co-ordination of multi-professional responses. Within sphere of role, produce written responses to complaints which are considered, factual, empathetic, and patient orientated and reflect a document which can be distributed on behalf of the Trust. Arrange and facilitate meetings with women and their families and key staff members. Maintain a current log of complaints. Support the service to instigate changes in practice or systems in response to issues identified through the Trust complaint procedure. Provide advice for staff at departmental level and enable frontline staff to deal with complaints appropriately. Acting as the point of contact, support the complaints process through regular ongoing dialogue with the Trusts Complaints team and Patient Advice and Liaison Services Team (PALS). Ensure staff involved in the complaints process are supported in a sensitive manner. Regularly feedback to the Management Team and the staff regarding trends and themes or individual issues. Risk Management Interpret and analyse themes and trends from incident reporting. Ensure that internal and external reporting of risk and incidents is up to date. Support the safety and quality team to maintain the Divisional Risk Register, ensuring risks, controls and assurances are well articulated, reviewed and updated regularly, and that new or emergent risks are escalated through divisional governance processes. In collaboration with the Patient First safety programme, support divisional patient safety initiatives. Be responsible for management and completion of action plans for CAS Alerts. Assist in producing and submitting regular reports to the patient safety and quality groups and Board of Directors on the progress of clinical risk management issues. Litigation Responsibilities Work in partnership with the Trust legal department Ensure that the Trust legal department are involved with the on-going management of legal cases. Support the multi-disciplinary team in the submission of evidence and statements. Contribute to the professional cohesive management of the litigation process in order to reduce the potentially negative impact to both the family and staff members. Maintain confidentiality relating to patients, staff and the Trust at all times. Communication Promote an open and positive safety culture in dealing with families, staff and external stakeholders to ensure that incidents are fully reported, documented and the necessary action taken. Nurture positive relationships with clinical staff to ensure effective communication of all issues relating to patient safety and risk