This is a re-advertisement. Previous candidates for this role need not apply.
Location
University of Warwick Campus, Coventry
Department
Warwick Arts Centre
Position Type
Full Time, Permanent
Salary
£26,038 to £29,659 per annum
About the Role
The Deputy Ticketing & Reception Manager (Group & Sales) is responsible for group sales and associated on day welcome, box office reporting, supporting sales initiatives and memberships such as access scheme, film club etc, supporting the ticketing and reception team and deputising for the Ticketing and Reception Manager as required.
The position supports the day-to-day work of the team of Ticketing and Reception staff (permanent, casual and volunteers), ensuring an efficient and effective digital first sales and systems focused operation integral to and with excellent visitor experience at the heart of day to day delivery.
The box office is Warwick Arts Centre’s visitor welcome and reception hub required to:
* Deliver a pro-active, efficient sales focused ticketing and reception operation providing accurate and timely information to all visitors.
* Deliver a visible and warm welcome providing an excellent visitor experience at all times.
* Support and assist with CRM maintenance and administration.
* Proactively collaborate with WAC teams to support delivery of visitor experience / sales / WAC objectives / vision and mission.
We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so.
About You
This is an exciting opportunity for a candidate with a passion for sales, upselling and reporting who thrives supporting and nurturing team members & visitors. Candidates will be efficient and driven with a proactive attitude and excellent communication skills.
This post will sit within the Ticketing & Reception team and report to the Ticketing & Reception Manager.
Hours for this role are set on a weekly rota that runs over a rolling 4 week period. The rota covers Monday – Sunday, morning through to evening. This post will have a mixture of administrative time and customer service hours across any given week. We operate across 363 days a year so our team do work over holiday periods.
About the Department
Warwick Arts Centre is the largest multi art form arts centre outside London, presenting events, activities, films and exhibitions to over 200,000 people every year.
We are one of the region’s leading learning, visual arts, cinema and performing arts venues. We work with exceptional artists and creatives from the city, region and globally delivering a programme that reflects our local and global context. Our ambition is to develop programmes which speak to and reach our audiences on campus, in the city of Coventry and the wider region.
How to Apply
CLOSING DATE: Sunday 17 November 2024 at 11.55pm
Please see the link below to apply -
https://www.uniperms.com/job/Deputy%20Ticketing%20&%20Reception%20Manager/154
To apply please complete your essential personal details and attach a CV and cover letter by 11.55pm on the closing date of Sunday 17 November 2024. Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history. Your cover letter should detail how you meet the essential and desirable criteria for this post.
What we Offer
We will provide you with a great range of benefits, which include an attractive pension scheme, 26 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services.
We are proud to say that we are a Living Wage employer.
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