Site: Wentworth-Douglass Physician Corporation
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
We are seeking a part-time, 34-hour Clinic/Practice Assistant to support the Neurology practice located in Portsmouth. The desired schedule is Monday, Tuesday, Wednesday and Friday from 8:00am to 5:00pm.
Job Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
Essential Functions
1. Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
2. Make patient appointments and maintain appointment records.
3. Greet and assist patients.
4. Answer telephones, assist callers with routine inquiries, and schedule appointments.
5. File materials in patient folders, and print appointment schedules.
6. Process patient billing forms and scan documents to patient medical record/LMR.
7. Call for patient medical records and laboratory test results.
8. Open and distribute mail or faxes.
9. Type forms, records, schedules, memos, etc., as directed.
10. May be required to accept co-payments.
11. Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
12. May monitor patients in waiting room and responds to any needs for information.
13. Assists in patient flow processes.
Qualifications
Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.
Experience: Healthcare office experience 0-1 year required.
Knowledge, Skills and Abilities
1. Basic proficiency with all Office Suite.
2. Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
3. Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
4. Communicating effectively in writing as appropriate for the needs of the audience.
5. Understanding written sentences and paragraphs in work-related documents.
6. Managing one's own time and the time of others.
7. Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Physical Requirements
1. Standing Occasionally (3-33%)
2. Walking Occasionally (3-33%)
3. Sitting Constantly (67-100%)
4. Lifting Occasionally (3-33%) 20lbs - 35lbs
5. Carrying Occasionally (3-33%) 20lbs - 35lbs
Remote Type: Onsite Work Location: 73 Corporate Drive
Scheduled Weekly Hours: 26
Employee Type: Regular
Work Shift: Day (United States of America)
EEO Statement: Wentworth-Douglass Physician Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.
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