Job Summary
An exciting opportunity has arisen for a full time Band 5, Patient Services Co-ordinator to join the Reproductive Medicine Team at Seacroft Hospital. The successful person will join an interesting and varied area of the Womens CSU at LTHT and will be required to assist the Business Manager in the day to day running of the Service. This will also include supporting the long term development of Reproductive Medicine.
General duties will include waiting list and clinic validation, PAS work adding and amending adhoc clinics, staff line management and developing good working relationships with the team and all stakeholders involved with Reproductive Medicine for LTHT.
Main duties of the job
The postholder will provide managerial support to administrative and clerical staff on relevant sites within the Trust. They will be responsible for the day to day operational management of patient administration and access services for the Clinical Service Unit (CSU). The postholder will ensure the provision of a highly effective patient administration service within the CSU. In addition, they will manage a designated budget and ensure appropriate systems are in place to enable the CSU to achieve patient access targets. They will also provide support and advice on patient administration/access related issues to core members of the clinical management team.
Job Responsibilities
To ensure the provision of an efficient and effective administration service to support the delivery of clinical services to patients.
* Provide leadership, management and supervision to the patient administration team within the CSU.
* Establish robust communication systems with all staff, ensuring that supervisory staff conduct regular, effective team meetings.
* Lead the recruitment and selection of patient administration staff within the CSU.
* Ensure systems are in place for induction and orientation of new staff.
* Undertake staff appraisals and compile personal development plans in accordance with trust policy.
* Implement Trust Attendance Management policy and maintain records for all staff.
* Ensure that the provision of administration/access processes and services are of the highest quality and that they are responsive to the needs of patients, carers and the clinical teams.
Knowledge, Skills and Experience Required
The core knowledge, skills and experience required in the post are set out in detail in the person specification. They can be summarised as:
* Experience of managing people.
* Waiting list and capacity management skills.
* Demonstrable understanding of the management of patient administration processes within the Leeds Teaching Hospitals Trust and wider NHS.
* Ability to analyse and bring about improvements in processes and working practices.
* Ability to train, develop and motivate staff.
* IT literate including spreadsheets/PatientCentre, other databases, waiting list management.
Essential Core Values
The post-holder is expected to be honest, fair and consistent in their approach and to accept responsibility for their own achievements, acts and omissions. Respect confidentiality in line with National, Trust and local policies and guidelines.
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