PREVIOUS APPLICANTS NEED NOT APPLY
Hours:
Monday 8am-2pm
Tuesday 8am-2pm
Wednesday 1pm-7pm
Thursday 8am-2pm
Job Summary
The purpose of the role is to:
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Undertake a variety of administrative duties to assist in the smooth running of the practice.
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
* Undertake signposting of patients in the role of a Care Navigator to other health and social care services as appropriate.
Job Responsibilities
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
* Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
* Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
* Maintain and monitor the practice appointment system.
* Process personal and telephone requests for appointments, visits and telephone consultations, ensuring that callers are directed to the appropriate healthcare professional.
* Action repeat prescription requests in accordance with practice guidelines.
* Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts.
* Perform computer data entry/data allocation and collation; process and record information in accordance with practice procedures.
* Retrieve and re-file patient notes and correspondence as required, ensuring strict alphabetical order is adhered to.
* Ensure that all new patients are registered onto the computer system promptly and accurately.
* Process patients' change of address – computer data and medical records.
* Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.
* Process and distribute incoming and outgoing mail.
* Provide clerical assistance to practice staff and clinicians, including data processing, filing, photocopying, faxing and scanning.
* Monitor visitors to the practice, ensuring that practice protocols are adhered to.
* Ensure the waiting room is kept clean and tidy and notice boards and leaflet dispensers are updated under the direction of the Team Leader or Practice Manager.
* Receive all deliveries to the practice and ensure that recipients are notified promptly.
* Receive payments from patients for non-NHS work carried out by the practice in accordance with practice protocol.
* Communicate test results to patients at the request of the clinician in accordance with practice protocol.
* Handle patient samples and sharps boxes in accordance with the practice protocol.
* Oversee clinical waste collections in accordance with the practice protocol.
* Arrange transport and interpretation services for patients where required.
* Open and lock up practice premises and maintain security in accordance with practice protocols.
* Assist in the induction of new staff to the practice.
* Provide refreshments for staff and visitors as required; maintain cleanliness in kitchen areas.
* Purchase milk and other sundries in accordance with the agreed practice rota using practice funds.
* Provide cover within the department or within the Clinical Support Services Department where directed.
* Undertake any other duties as requested by Team Leader or Management Team.
Confidentiality:
* In the course of seeking treatment, patients entrust us with sensitive information regarding their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
* The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy.
* Identify the risks involved in work activities and undertake such activities in a way that manages those risks.
* Make effective use of training to update knowledge and skills.
* Report health and safety hazards and infection hazards immediately when recognised.
* Keep own work areas and general/patient areas clean, assisting in the maintenance of general standards of cleanliness.
Equality and Diversity:
* The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
* Act in a way that recognises the importance of people’s rights and respects the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Personal/Professional Development:
* The post-holder will participate in any training programme implemented by the Practice as part of this employment.
* Take responsibility for own development, learning and performance.
Quality:
* The post-holder will strive to maintain quality within the Practice.
* Assess own performance and take accountability for own actions.
* Contribute to the effectiveness of the team by reflecting on own and team activities.
Communication:
* The post-holder should recognise the importance of effective communication within the team.
* Communicate effectively with other team members and patients.
The above list of duties is not exhaustive and may be subject to change as deemed necessary.
Job Summary
This is a patient-facing role and applicants must have proven customer service skills and recognise the importance of empathy and compassion when communicating with patients.
The role involves assisting the patient in accessing health care services at the practice, care navigation and signposting.
Main Duties of the Job
* Good organisational skills and ability to multi-task is essential in this busy working environment.
* Applicants must be flexible to cover annual leave and absence within the department.
* The post-holder will assist the Patient Services Team Leader in implementing a full range of medical reception duties within the practice.
* The successful applicant will ideally have had some previous experience of customer service, preferably in the medical field of work.
Overview of Your Organisation
We are a team of 8 GPs, 5 nursing colleagues and supporting administrative staff, serving a population of 10,000 in the Halesowen area. Halesowen Medical Practice, also known as St. Margaret's Well Surgery, is a training practice for specialist GP Registrars.
The clinical systems in use include EmisWeb, Footfall and Docman.
We operate from a purpose-built primary care premises with staff parking.
We have a friendly team with a shared purpose of providing good quality care to our patients.
Job Types: Part-time, Permanent
Pay: £11.44 per hour
Expected hours: 24 per week
Benefits:
* Company pension
* On-site parking
* Sick pay
Schedule:
* Monday to Friday
Ability to Commute/Relocate:
* Halesowen B63 4WD: reliably commute or plan to relocate before starting work (required)
Experience:
* Medical Receptionist: 1 year (preferred)
Location:
* Halesowen B63 4WD (required)
Work Location: In person
Application Deadline: 15/11/2024
Reference ID: PSO 05/11/24
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