At Church Lane Surgery, we are dedicated to providing the highest standard of care for our patients in Brighouse. We have approximately 11,300 patients and our Practice team provides a full range of Primary Care Services.
We are a training Practice for GP Registrars, FY2 doctors, trainee pharmacists, and medical students.
We provide a full range of enhanced services.
Our Practice has an overall CQC rating of good.
We have an exciting opportunity for a Medical Receptionist to join our friendly Practice Team. This is a part-time position, 25 hours per week Monday to Friday.
Main duties of the job
As a Receptionist, you will receive, assist, and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient, and effective way. We therefore need someone with excellent interpersonal skills, keyboard and IT skills, who preferably has an understanding of medical terminology. Previous experience as a Medical Receptionist is preferred, although full training will be provided.
An understanding of the importance of confidentiality in the workplace and an ability to follow data protection policies and guidelines is essential.
The successful applicant will benefit from working in a pleasant, friendly environment, to include NHS Pension, holiday, and sick pay.
Main skills we are looking for:
* Knowledge of medical terminology is advantageous
* A background in Reception work, preferable in Primary Care
* Knowledge of EMIS Web clinical system is desirable
Job responsibilities
REPORTS TO: RECEPTION SUPERVISOR
Job Summary:
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Provide assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
* To have a thorough knowledge of all Practice procedures.
* To work in accordance with written protocols.
* Pulling/filing notes as necessary.
* Filing post in medical records.
* Dealing with incoming and outgoing internal post.
* Photocopy as requested.
* Carrying out any reasonable administrative tasks as requested by any member of the primary care team.
* Provide holiday/sickness cover for other members of the reception/admin team.
* Receiving patients consulting with members of the practice team.
* Handing completed repeat prescriptions to patients and checking names and addresses.
* Be able to cover all reception positions as necessary.
* To chaperone doctors/clinical staff if necessary.
* Receiving samples.
* Organising the post, both internal and external.
* Having an understanding of the repeat prescription process and dealing with queries from pharmacies.
* Handling money and writing receipts.
* Passing and receiving of confidential information in the right way to other agencies e.g. Hospitals.
* Keep the waiting room tidy.
* Receive deliveries and pass them onto the correct department promptly.
* Have an understanding of the services we offer and directing patients to the right clinician.
Person Specification
Qualifications
* Good standard of general education.
* Standard Grade Mathematics or equivalent.
* Standard Grade English or equivalent.
Experience
* Experience of using own initiative.
* Practical experience of working with others.
* Experience of customer service.
* Experience of working within a General Practice Reception environment.
* Practical experience of computerised recording systems.
Skills
* Good communication skills (Written and Oral).
* IT and Keyboard skills.
* The ability to follow procedures and work to deadlines.
* Interpersonal skills.
* Ability to handle situations of potential conflict.
* Problem solving.
* Planning and organising.
* Performing under pressure.
* Adaptability to change.
* Self-motivated.
* Flexibility.
* Confidentiality.
* Aware of potential conflicts of interest.
* An understanding of a General Practice Reception environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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