Job summary UNLOCK YOUR BEST WORK LIFE MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Patient Engagement Lead at Gatwick IRC, an Immigration Removal Centre located in Gatwick Airport. Gatwick IRC is a detention centre based on the grounds of Gatwick Airport that has two buildings, you will work across both sites but mainly based at one. The role will be to engage with patients to approve the running of the healthcare team, listening to concerns, dealing with complaints and providing feedback. Hours Monday - Friday 37.5 hours per week 0900 - 1730 Salary This position is full time, youll receive an annual salary up to £37,109 per annum FTE - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks. Main duties of the job As a Patient Engagement Lead, your responsibilities will vary. You will responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service user engagement and peer led forums, the planning and delivery of projects/programmes in line with patients needs and priorities, involving patients (where possible) in project and training delivery. Youll act as a point of contact and respond to patient engagement enquires from staff, external partners and patients. Additionally, within this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the region. Youll ensure statutory and organisational requirements are met, that patient engagement activities are conducted frequently across all sites with timely evaluations and feedback/recommendations are communicated with patients, staff and external partners where necessary. If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning. It doesnt stop there we also offer: Discounts on shopping and leisure activities Support to grow in your role and continue your professional development 24/7 employee assistance helpline and financial assistance when you need it About us The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. Were the UKs leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values: we treat patients and each other as we would like to be treated we act with integrity we embrace diversity we strive to do things better together We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all. Applicants must hold English & Maths at GCSE level C/4 or above or Functional Skills Level 2 in English and Maths (evidence will be required) I.T competent (Microsoft programmes) A commitment to further training/education and continuous professional development. Peer representative in a criminal justice setting (including health, housing, substance use) Group facilitation/note taking Service user involvement with disadvantaged groups Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If youre looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you. Date posted 07 March 2025 Pay scheme Other Salary £32,678 to £37,109 a year Contract Permanent Working pattern Full-time Reference number 10934 Job locations Brook House Perimeter Road South Gatwick Surrey RH6 0PQ Job description Job responsibilities UNLOCK YOUR BEST WORK LIFE MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Patient Engagement Lead at Gatwick IRC, an Immigration Removal Centre located in Gatwick Airport. Gatwick IRC is a detention centre based on the grounds of Gatwick Airport that has two buildings, you will work across both sites but mainly based at one. The role will be to engage with patients to approve the running of the healthcare team, listening to concerns, dealing with complaints and providing feedback. Hours Monday - Friday 37.5 hours per week 0900 - 1730 Salary This position is full time, youll receive an annual salary up to £37,109 per annum FTE - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks. Job description Job responsibilities UNLOCK YOUR BEST WORK LIFE MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Patient Engagement Lead at Gatwick IRC, an Immigration Removal Centre located in Gatwick Airport. Gatwick IRC is a detention centre based on the grounds of Gatwick Airport that has two buildings, you will work across both sites but mainly based at one. The role will be to engage with patients to approve the running of the healthcare team, listening to concerns, dealing with complaints and providing feedback. Hours Monday - Friday 37.5 hours per week 0900 - 1730 Salary This position is full time, youll receive an annual salary up to £37,109 per annum FTE - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks. Person Specification Qualifications Essential Please see job advert for personal specifications Desirable Please see job advert for personal specifications Experience Essential Please see job advert for personal specifications Desirable Please see job advert for personal specifications Additional Criteria Essential Please see job advert for personal specifications Desirable Please see job advert for personal specifications Person Specification Qualifications Essential Please see job advert for personal specifications Desirable Please see job advert for personal specifications Experience Essential Please see job advert for personal specifications Desirable Please see job advert for personal specifications Additional Criteria Essential Please see job advert for personal specifications Desirable Please see job advert for personal specifications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Practice Plus Group Address Brook House Perimeter Road South Gatwick Surrey RH6 0PQ Employer's website https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)