Summary
Great chance to join a thriving surgery in Northwich as an apprentice medical receptionist. We have a team of friendly doctors, nurses and other professionals, Duties include retrieving patient records and handling patient inquiries.
Annual wage
£12,480 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday. Exact times and days to be discussed at interview stage.
37 hours 30 minutes a week
Possible start date
Thursday 27 February
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff.
Duties shall include:
* Retrieving patient records
* Handle patient inquiries
* Deal with prescription requests
* Entering patient details/information
* Receive and make calls as required
Where you’ll work
162 Witton Street
Northwich
CW9 5QU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TOTAL PEOPLE LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Practitioner Level 2 Standard qualification Functional Skills in maths and English (if required)
* Training on the job, learning through live webinars
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Administrative skills
* Analytical skills
* Attention to detail
* Communication skills
* Customer care skills
* IT skills
* Organisation skills
* Patience
* Problem solving skills