Job Summary
Exceeding expectations through education, innovation and inspiration…
Role Title: Spa Supervisor
Location: Yale
Contract Type: Permanent, Full Time
Salary: £26,388 - £28,374
Coleg Cambria's Yale site is seeking a dedicated Spa Supervisor to lead our brand new state of the art ‘Ial Spa’. This role will drive strategy and create a unique learner experience while maximising commercial opportunities. In this role, you will lead and develop the spa team, fostering a positive culture and ensuring alignment with industry goals and standards. Your responsibilities include delivering exceptional customer service, supervising daily activities, setting clear goals, monitoring and conducting performance reviews, and supporting the hiring and onboarding of new staff. You will be a role model and mentor to learners studying within the department, demonstrating exceptional industry standards. You will also address client complaints promptly, oversee reception duties, conduct client consultations, deliver services and drive product and treatment sales to meet targets.
As a primary contact for staff and students, you will guide learners, identify enrichment activities, and contribute to advertising, social media, and events to boost the spa's visibility and brand image. You will conduct regular stocktaking, manage inventory levels, and collaborate with suppliers to ensure cost-effective procurement. Your attention to inventory management will ensure smooth operations, guaranteeing product availability while maintaining a strategic approach to stock control.
You will build relationships with stakeholders and community groups to facilitate workshops, demonstrations, and networking sessions, supporting all departmental promotions and events. If you are passionate about spa management, team development, and providing exceptional service, apply now to join our forward-thinking educational institution and become a vital part of our team at Coleg Cambria's Yale site.
Essential Requirements
1. Minimum level 3 Beauty or Spa Therapy based qualification
2. Grades A-C in Maths and English GCSE or equivalent
3. Proven recent experience within the spa industry. Experience in customer service and stock management
4. Strong leadership and team development skills
5. Strong marketing and sales abilities
Welsh language skills are desirable for this position.
Coleg Cambria is committed to raising the profile of the Welsh language.
The promotion of the welsh language is an essential part of the work we do. Applicants are welcome to submit an application in Welsh. An application submitted in Welsh will not be treated less favorably than an application submitted in English.
Application forms, explanatory material, information about the interview process and assessment methods and job descriptions all available in Welsh.
Coleg Cambria is a ‘Disability Confident’ Employer.
The promotion of Equality and Diversity is an essential part of the work we do and as part of this, the College is committed to having a diverse staff group.
The safety of children, young people and adults identified as ‘vulnerable’ is paramount and Coleg Cambria is fully committed to safeguarding and promoting the welfare of these individuals and to the rigorous implementation of Disclosure and Barring Service (DBS) procedures and arrangements. A DBS Disclosure will be requested from the successful candidate being offered the position. Depending on the role you are applying for if successful, you may also be required to register with the Education Workforce Council.
Roles are normally advertised with a salary range. If you are offered a role at the college, relevant experience will be taken into consideration to determine your starting salary.
Please be aware that Coleg Cambria reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Benefits
Excellent Pension Scheme(s)
Generous Annual Leave Entitlement
On site nursery provision at our Deeside site
Discounts on a Range Of College Evening Courses
Access to A Wide Range of E-Learning and Professional Development
Discounted Gym Membership
Excellent Sports and Fitness Facilities
Free Parking on All Sites
Cycle Scheme
Discounted Rates for Hairdressing and Beauty Treatments
Discounted Rates for Restaurants
Enhanced maternity, adoption and paternity leave