The sales recruitment network, are recruiting for a product specialist, this role does require travel. Product specialist experience is required.
Product Expertise
* Develop an in-depth understanding of the C2 and C5 product range, including the banding module, and serve as the go-to expert for technical queries.
Training & Development
* Design and deliver structured training sessions to engineers, ensuring they have the necessary knowledge and skills to work effectively with their products.
* Provide a fully documented training programme, incorporating video footage as a key support asset.
Technical Support (Internal)
Provide hands-on assistance and troubleshooting to engineers, fostering a collaborative and solutions-oriented environment.
Technical Support (Customer-Facing)
* Offer on-site hands-on assistance and troubleshooting to customers, ensuring exceptional service and expertise.
Building a Self-Sufficient Engineering Team
* Ensure all field-based engineers develop a high level of product knowledge and can take the lead in your absence, operating under a Make Yourself Redundant policy.
* Key principles:
* Knowledge Sharing & Documentation
* Delegation & Empowerment
* Training & Development
* Process Optimisation
* Technology & Automation
* Succession Planning
Cultural Shift towards a self-sustaining team.
Communication & Engagement
* Build strong relationsh...