Our client, a leading property consultancy, is seeking a dedicated and professional Customer Experience Team Member to enhance the experience of clients, occupiers, visitors, and stakeholders. This role involves delivering a high standard of personalised service and acting as an ambassador for excellence in customer interactions. Key Responsibilities Provide a warm welcome and fond farewell to all visitors, ensuring exceptional customer service standards. Maintain an immaculate front-of-house area, adhering to operational procedures and service guidelines. Respond professionally to telephone and email enquiries, ensuring timely follow-up on required actions. Manage visitor processes efficiently and adhere to health and safety protocols. Address and resolve complaints promptly, escalating issues where necessary. Accurately process and manage data within company databases. Identify opportunities to improve customer experiences through innovation and creativity. Support engagement initiatives, including social media and community involvement activities. Train and oversee temporary team members to ensure service consistency. Report and log property maintenance issues to the relevant facilities management team. Conduct regular quality assurance checks to maintain a pristine environment. Offer concierge services, such as transport arrangements and restaurant reservations. Ensure the guest lounge remains tidy and welcoming at all times. Undergo training for the Facilities Management Administrator role and offer support when required. Skills & Competencies Strong literacy, numeracy, and IT skills, with proficiency in MS Outlook, Word, Excel, and PowerPoint. Commercial awareness and understanding of customer experience market trends. Ability to enhance customer interactions through a proactive and innovative approach. Effective communication skills, both verbal and written, with the ability to manage expectations professionally. High attention to detail, excellent organisational abilities, and strong time management skills. A collaborative mindset, fostering teamwork and cross-functional cooperation. Adaptability and resilience in a dynamic work environment. Qualifications & Professional Standards A commitment to service excellence and delivering a seamless customer experience. Compliance with all regulatory and company policies. A proactive and flexible approach to responsibilities and changing expectations. Professional integrity and adherence to company values, vision, and mission. A strong appreciation for diversity, inclusion, and community engagement. This role offers an exciting opportunity for individuals passionate about customer experience and service excellence. If you are a dedicated professional looking to contribute to a forward-thinking organisation, we encourage you to apply.