Workshop Administrator
Reference: DEC20241725
Expiry date: 11:14, Tue, 7th Jan 2025
Location: Crawley
Salary: £28,144 pa + bonus up to £1,355 pa OTE
Weekly Hours: 42.5 hours / week
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.
As a Workshop Administrator, you are the vital link between your customers and our workshop, ensuring their vehicles’ visit with us runs as effortlessly as we promise.
Your responsibilities:
1. Taking instructions from customers and processing service and/or repairs in workshop, obtaining customer’s signature on completed repair order.
2. Maintaining the progress of customer’s vehicle repair work, communicating any additional work required, obtaining authority, and ensuring full payment of any cash accounts before releasing vehicle.
3. Notifying customer of vehicle status and arranging collection or delivery.
4. Handing over vehicle in a professional manner, inspecting vehicle for any bodywork damage, explaining repair work carried out, and re-booking vehicle for future work if additional work is required.
5. Ensuring that Technicians' job card write-up and allocation of time is well documented for accurate billing.
6. Maintaining a good working relationship with customers by answering the telephone and responding to any queries within the target set by the Company to ensure repeat business.
7. Ensuring customer’s vehicle history is reviewed and maintained up to date, informing customer of required services due.
8. Ensuring customers who are waiting for their vehicle are comfortable.
9. Ensuring customer’s vehicles are secure at all times, especially when parked in the compound.
10. Assisting the Service Manager to ensure the smooth running of the service desk.
11. Maintaining the smooth running of the 24-hour service for incoming breakdowns and authority required for repairs carried out in the workshop relating to breakdowns.
As a Workshop Administrator with Northgate Vehicle Hire, we offer:
* A fantastic quarterly bonus scheme.
* Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year, along with public holidays and an extra day off to celebrate your birthday.
* Well-being services (incl. 24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance).
* Exclusive colleague vehicle-leasing schemes.
* Pension & save-as-you-earn share scheme.
* Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
* Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
With over 60 branches nationwide, Northgate Vehicle Hire is the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations.
We are agile. We are experts. We are imaginative. We are reliable.
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