NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe. Job Purpose: We are looking for a highly organised Senior HR Coordinator to assist with transactional day-to-day HR activity, including employee staff movements, pay amendments, query management and supporting the wider HR team. Working within our busy and friendly HR department, you will operate in accordance with legislation, best practice and NATS policies, procedures, and guidelines, to ensure excellent customer delivery in a fast paced and complex environment. This is an initial 12-month fixed-term contract based at our modern and attractive Whiteley campus. We offer hybrid working and part time may be available as a job share option, depending on required hours and availability. Other duties include: Develop knowledge of NATS HR policies, procedures & guidelines, ensuring clear and accurate advice is given to managers and employees on NATS' employment terms. Coach customers and stakeholders to achieve a sound understanding of their roles in the transactional processes in line with policy, procedures, and legislation. Day-to-day management of the HR case management system and inboxes by answering enquiries, triaging new enquiries, and directing complex enquiries to appropriate HR teams. Responsible for the administration of changes to employee terms and conditions of employment. Calculate and input salaries and allowances to the HR System. Calculate, create, and maintain annual leave quotas within the HR System, and ensure the resolution of complex annual leave queries. Develop greater knowledge of specified area(s) in the employee lifecycle i.e., leave of absence, employee movements, and maintain the associated communications, guidance, and team procedures. Create and maintain employee records within Personal Files and via HR Systems, ensuring data integrity, and in line with GDPR principles. Contribute to continuous improvement of the HR department and customer experience through activities such as projects, team meetings and staff/manager education. Provide HR support to HR Business Partners and Advisors, e.g., support at disciplinary & grievance hearings. Essential skills and experience: Applied knowledge of HR policies and procedures and previous experience working within a HR function. A commitment to providing a high standard of HR and customer service. High attention to detail and the ability to assimilate information, identify actions and execute them effectively. An excellent communicator, approachable and professional. Proficient with IT and Systems, particularly MS Office (Outlook, Word, Excel, SharePoint). Any HR and Payroll systems experience (such as SAP) is highly desirable. Ability to maintain a strict level of confidentiality, empathy, and discretion. Able to prioritise workload and work under pressure. Good team work ethic and driven to help others. Additional Vacancy Information: We are proud to offer a fantastic total reward package to help you thrive both personally and professionally, as well as agile working to provide greater flexibility. For more information on what NATS can offer you please visit Why NATS? - NATS If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.