We are seeking a highly motivated and customer-focused individual to join our team as a Senior Motor trade service Advisor within our Clients Motor trade facility in Southport on a full time permanent basis
You will need at least 2 years front desk customer facing service advisor / aftersales advisor motor trade experience for this role preferably within a main dealer.
A team player is also a must here as you will be working and leading other service advisors, working alongside the parts department and with vehicle technicians and reporting to the Service manager
A full Driving licence is also essential preferably clean but with no more than 6 points.
£28,000 plus commission giving Ote of circa £32,000 uncapped
This is a Monday to Friday and alternate Saturday mornings on a team rota
As a Senior service advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. Your primary goal will be to assist customers with their vehicle service needs and ensure their satisfaction.
Duties of a Senior service advisor
- Greet customers and provide them with a warm welcome to the service department
- Listen to customers' concerns and accurately document their vehicle issues
- Provide recommendations for necessary repairs or maintenance
- Upsell additional services or products that may benefit the customer
- Schedule appointments for vehicle repairs or maintenance
- Communicate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicles throughout the repair
- Handle payment transactions and maintain accurate records of payments received
- Provide exceptional customer service by addressing any questions or concerns
Skills of a Senior service advisor
- Strong upselling skills to promote additional services or products
- Excellent customer service skills with the ability to handle difficult situations
- Strong organizational skills with the ability to prioritize tasks effectively
We offer competitive pay, a positive work environment, and opportunities for career growth within our company. If you have a passion for providing excellent customer service and possess the necessary skills, we would love to hear from you.
Overview - Application checklist
Do you have 2 years or more in a Motor trade Service advisor role within the motor trade?
Do you hold a full Uk driving licence with no more than 6 points and no previous bans
If you can answer yes to both questions then please send over your cv and lets arrange an initial chat
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year