The Deputy Head of Client Services serves as a strategic partner and advisor to the Head of Client Services, playing a critical role in facilitating effective decision making, managing allocated projects, and ensuring the smooth operations of the Leadership Team.
This is a new role and will develop but you will:
1. Assist and deputise for Head of CST
2. Work closely with the Head of Client Services to drive strategic initiatives, manage priorities, and ensure alignment across the Leadership Team.
3. Co-ordinate the operational onboarding of new work and teams to the business
4. Input into the short- and long-term strategies. Assist Head of Client Services and Director of Operations in both the monitoring and execution of the strategic plan.
5. Co-ordinate outsource providers, monitoring performance against objectives and ensuring value for money.
6. Coach and develop Operations Managers to agree, set and cascade down clear objectives and priorities within CST, ensuring they are aligned with the business' vision, objectives and priorities; assist the management team in leading change and being effective leaders with a specific focus on leadership styles and engagement
7. Drive and lead recruitment in CST
8. Ensure risks are managed appropriately and that training is provided to the management team on business risks, HR, Operational, and culture
9. Lead and co-ordinate key projects from inception to...