Our hotel The Balmoral is located at Edinburghs most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotels majestic clock defines the citys skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train. Your key responsibilities Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests. As a valued part of the Forte family, you will: Manage an outstanding team, ensuring excellent cooperation across departments whilst leading by example Manage and support team members to ensure that five-star service standards are maintained at all times Organise departmental training to ensure overall quality and skills-building Encourage knowledge and best practice sharing within the team and across departments Take ownership of decisions and actions Communicate regularly on the completion of assignments, team achievements, and training Who we are looking for We seek enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring: High personal and professional standards Strong instincts when it comes to fulfilling the needs of guests Excellent communication skills with colleagues and guests Thorough practical knowledge of the role, global service standards, and product knowledge Confidence and good nature in leading your team in a high-pressured environment Why working with us Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks: Discounted rates across our collection of iconic hotels Discounted food & beverage experiences Discounted spa treatment and products Extensive learning and development opportunities Meals on duty, laundry of uniforms Social activities and events Recognition & reward programs Annual awards Employee Assistance Programme Cycle to Work Ready to take the next step in your caree r? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another. AMRT1_UKCT