As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.
Main duties of the job
As a result of continued growth, Medvivo is seeking to recruit an Urgent Care Assistant to undertake driving and receptionist duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon, and Bath and North East Somerset.
Medvivo operates a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.
A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.
Medvivo currently has bases in Chippenham, Keynsham, Salisbury, and Swindon, and depending on location, the Out of Hours bases operate the following hours if successful your rota may include a variety of the below hours:
* Monday - Friday 18:15/18:30 - 23:00 (Evenings)
* Monday - Friday 23:00 - 08:00 (Overnights)
* Saturday - Monday 08:00 - 08:00 - (Encompassing Days/Evenings and Overnight Shifts)
Job responsibilities
Your key duties will include:
Driving
* Driving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations.
* Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled, and fully equipped.
* Accurate recording of all medications and consumables used while on shift.
Base
* To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
* Supporting Clinicians while you are on shift.
* Communicating with patients both in person and via the telephone (comfort & welfare checks).
* Ensure the Treatment Centre is kept clean and tidy.
Medication and Stock Management:
* Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
* Replenishing car stock at the end of your shift.
* Understand stock rotation and expiry dates on weekly delivery of medications and consumables.
About You
As someone who is well organized, hardworking, and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role in supporting the Integrated Urgent Care service.
You will be required to:
* Confidently interact with patients, relatives, and carers.
* Demonstrate compassion and respect.
* Possess excellent attention to detail.
* Have strong administration skills.
* Be personable, engaging, and reassuring.
* Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
Please note a full UK Driving License is essential for this role and you should possess a good level of driving experience.
What we offer:
* A base rate of £11.95/hr + evening and weekend enhancements of up to £16.13/hr (dependent on shift times).
* Discretionary staff bonus scheme.
* Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
* Company Pension Scheme.
* Life Assurance.
* Free staff parking.
Apply:
If you would like to make a difference and think this is the role for you, we would love to hear from you.
Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at recruitment@medvivo.com.
Additional information
Please note that the successful applicant will need an Enhanced DBS which will be provided by Medvivo upon confirmation of appointment.
Medvivo reserves the right to close this job in the event we receive a sufficient number of applications.
Equality, Inclusivity and Diversity
In line with Medvivo's commitment to Equality, Inclusivity, and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment.
Medvivo is a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on recruitment@medvivo.com.
Person Specification
Experience
* As someone who is well organized, hardworking, and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.
* Confidently interact with patients, relatives, and carers. Demonstrate compassion and respect. Possess excellent attention to detail. Have strong administration skills. Be personable, engaging, and reassuring. Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£11.95 to £16.13 an hour (dependent on shift and timings).
#J-18808-Ljbffr