As our IT Support Apprentice your main responsibilities will be:
* Provide IT consulting and customer support for mobile devices
* Provide IT consulting and customer support for computer desktop / laptop & tablet devices.
* Support field service solutions / applications / hardware
* Support on-site AV solutions and systems
* User administration
* Provide customer support solutions
* Support customer support applications
* Participate in customer support drop-in sessions
* Installing and setting up hardware and software
* Provide Office 365 Administration & support
* Resolve customers IT problems via telephone, remote control or in person
* Maintaining asset register records
* Assisting in the roll out of new IT procedures
* Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated
* To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group
* To create, maintain and participate in the departmental knowledgebase and documentation process.
Key Qualities:
* Communicate and interact openly with customer focus, friendly and constructively with customers, local and remote colleagues
* Good listening skills
* Able to work independently, as well as in a team
* State own opinions proactively to others
* Ability to learn "on the job"
* Contribute ideas to process and service improvement initiatives
* Openness to ideas; willing to listen to suggestions from others and try new ideas
* Work with others and seek the opinions of others to reach a creative solution
* Show passion and ability to drive change within the organisation, Be a UK resident and live in England 50% of the year.
* Have lived in the EU or the UK for the previous 3 years continuously., Be enrolled in full-time education
* Be currently participating in another apprenticeship programme
* Be on a Tier 1, Tier 4 or Tier 5 Visa
* Be currently pursuing another qualification that is government-funded
Participants will need to provide evidence of level 2 qualification in Maths & English at GCSE grade C or equivalent
* or work towards obtaining these throughout the programme. If candidates don't have these qualification certificates, they will be supported to a. locating their certificates through a 3rd party company, and/or b.) achieving Level 2 through additional coaching
Do you want beneficial technologies to be shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life across the globe. Welcome to Bosch.