We are recruiting for a fantastic company located in Grantham, a Service Lead to join their established team on a full time, permanent basis. If you have experience within a caring & passionate business, provide excellent communication both written and verbally, experience supporting people with a learning disability or mental health issues including working in partnership with families and significant others, not to mention are an experienced administrator who welcomes a varied role, then this vacancy could certainly be for you!
As the Service Lead you must have the ability to work flexibly, responding to the needs of each service, ensuring that the group of services (around 10) have 24-hour staff cover, 365 days of the year in conjunction with the division’s rota co-ordinator. Lead the operational performance of the services to proactively identify, escalate and contribute to the management of potential risks. Leading on safeguarding situations from referring into the local authority and managing situations through the process to a satisfactory conclusion. To effectively manage staff costs in line with agreed budgets set by the Divisional Director, including control of agency usage in line with commissioned hours. Stakeholder management across the group of identified services including managing complaints, acting as the first point of contact for families, social
workers and other professionals.
Your duties shall include, but not limited to:-
- Oversight of ...