THE BRAND
At F1 Arcade, we’ve
completely revolutionised the traditional arcade by creating the first-ever Formula
1 entertainment and hospitality concept with socialising at its core for fans
and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1
racing simulation experience, gamified for a mass audience, with ‘best in
class’ hospitality and exceptional venue design, all under one roof - for the ultimate
night out in the fast lane…
THE ROLE
OVERVIEW
Attention to detail
is at the heart of everything we do, from product choice
and menu development to creating
the perfect environment throughout the day, every day.
At F1 Arcade, our team provides the
best of the best service within hospitality to our guests, from the first
approach to their goodbye. You must lead by example in everything you do.
You should demonstrate excellent problem-solving abilities and strong leadership skills to be a successful manager.
F1 Arcade Managers must be able to anticipate all logistics and requirements
for the venue and show exceptional organizational and interpersonal skills and
ensure the venue generates profit for the company.
To be an organized and goal-orientated manager to assist with the venue's day-to-day operations.
You will be responsible for the overall running of
daily reception operations – supporting your team, service standards, team
development and ongoing reviewing of the guest journey.
You must be a proactive
manager with proven experience in carrying out staff appraisals, career reviews
and dealing with grievances and disciplinaries. The role requires someone with
a high level of customer service when sometimes in high-pressure situations.
You will need experience in busy
and high-end establishments and a deep knowledge of any booking system.
The goal of all employees is to
deliver the best hospitality experience for our guests, which makes them
want to return; you should be full of positivity, high energy, a proud and
loyal representative of the F1Arcade brand.
You should be efficient,
reliable, and perceptive, with excellent communication and time management
skills.
KEY
RESPONSIBILITIES
* Be the face of F1
Arcade – Welcome the Guests and Staff with a strong sense of positivity.
* Managing
the greeting and seating of all our guests.
* Answering
phones, making bookings, recording messages and returning phone calls.
* Ensure pre-orders are pre-prepared before each booking and briefing all the
staff.
* Monitored
the necessary arrangement for the VIP guests
* Provide
helpful information to guests to prepare them for the visit.
* Work
alongside the sales and events team on venue showcasing.
* Experience
gained using the booking system, registering and sending copies and reports.
* To
have a good knowledge and understanding of all food and drink menus and packages
and to ensure the best service for our guests.
* To
communicate with the General Manager regarding any problems or issues with
bookings/enquiries / pre-orders and sims issues
* Supervising
all staff, including security, FOH/BOH staff, and maintenance/tech personnel
* Deliver
best-in-class training and development plans
* Supervising
the operations of events and tending to any incidents or queries
* Communicating
and enforcing all security regulations and protocols.
NON-NEGOTIABLES
* Must demonstrate the three core values of the F1 Arcade team:
1. Pursuit of Excellence
2. Conscious Integrity
3. Positive Energy
* Upbeat, positive energy
* Team player/great work attitude, caring
towards your team and guests
* Excellent organizational skills have an
eye for detail.
* Ability to multitask under pressure / at
pace
* Perfectionist - passion for consistency,
precision and standards
SKILLS AND
BACKGROUND
* At least two years experience as a reception manager in a high-volume
establishment.
* Ability
to multitask and remain calm in stressful situations.
* Sound
knowledge of safety measures and risk management strategies
* Excellent
interpersonal and communication abilities
* Exceptional
organizational and time management skills
* Very good written and verbal communication skills
* Good
computer skills, knowledge of booking system software, collins preferred
SALARY/PAY & BENEFITS
* Wagestream
* Paid
breaks
* Paid
birthdays off
* Generous
discounts for you, friends and family
* F1 Arcade
development plan
* F1 Arcade
bonus scheme
* Access
to Paycare (employee assistance program)
* Refer
a friend bonus scheme