Job Title: Assistant General Manager
Role Overview
As the Assistant General Manager, you will work alongside the assistant General Manager to lead, inspire, and empower a skilled team to deliver outstanding service and experiences. In this role, youll set the example for excellence, addressing issues proactively, engaging customers with unique and memorable events, and ensuring that all activities and food and beverage operations meet compliance standards. Your leadership style will be marked by creativity, courage, and collaboration as you bring fresh ideas and continually enhance the guest experience.
Key Responsibilities
1. Champion a culture that embodies the companys values by maintaining high standards in customer service, delivering engaging events, and upholding safety in a clean, secure environment.
2. Lead and develop junior managers through recruitment, training, coaching, and succession planning.
3. Support the financial and operational performance of the site, focusing on profitability and commercial growth.
4. Set and uphold exemplary standards of customer engagement, ensuring that each guest enjoys a memorable and positive experience.
5. Take accountability for team performance, including managing employee relations matters from start to finish...