We are working with one of our dynamic clients who specialise in device repairs and warranty management. We are looking for a meticulous and proactive Quality Assurance and Warranty Specialist to join the team. Hours: 08:30 -16:30 Pay: £12.50 depending on experience Key Responsibilities: Quality Assurance: • Inspect and quality assure devices and chargers. • Verify fault descriptions, serial numbers, and warranty coverage. • Identify and address functional damages or faults, distinguishing between cosmetic and repairable issues. • Collaborate with engineers to ensure repairs are complete and accurate. • Update repair statuses and communicate with managers. • Prioritize and ensure high-standard repairs, coordinating with dispatch. Warranty Management: • Submit and manage warranty and out-of-warranty OEM tickets. • Quality assure repairs and quotes. • Verify warranty eligibility for devices. • Book in warranty and out-of-warranty repairs for various brands (Lenovo, Acer, Dell, HP, Stone/Converge). • Respond to warranty emails to facilitate collections or on-site repairs. • Coordinate with Goods In for SWAP-IT DPD crate collections. • Print shipping labels for IW and OOW shipments, pack devices, and manage trackers. • Update shipment statuses and chase repairs exceeding 10 days. • Unpack received devices, pair with accessories, quality assure, and report issues to manufacturers. • Quote out-of-warranty repairs and manage invoices. Other Tasks: • Conduct stock takes of Lenovo parts. • Occasionally contact customers for further repair details. • Assist in booking in devices and diagnosing repair issues. • Support colleagues with repair complications. Qualifications: • Experience in quality assurance and warranty management desirable but not essential. • Strong attention to detail and problem-solving skills. • Excellent communication and organizational abilities. • Ability to work collaboratively in a fast-paced environment