Job Description
ERP Support Specialist - Uxbridge (Hybrid)
Salary: £40,000 - £45,000 plus bonus
An exciting role awaits those looking to advance their career in ERP support within a dynamic international organisation. This position offers a hybrid working model, allowing for a balanced work-life experience with three days in the office and two days working from home.
Role Overview:
As a Level 2 ERP Support Specialist, you will be a pivotal member of the ERP Team, providing essential support to business users across Europe and Asia Pacific. Your primary responsibilities will include analysing support tickets, system setups, configurations, and delivering user training to minimise errors.
This role demands hands-on involvement and collaboration with the International ERP Team, key business users, support partners, and the infrastructure team.
Key Responsibilities:
1. Provide ERP support for international markets in Europe and APAC, handling support tickets efficiently.
2. Offer continuous support and training to business users.
3. Actively participate in documenting processes, guidelines, and best practices for future reference.
4. Stay updated with industry trends and changes in D365 standards and technologies.
Technical Skills and Experience Required:
1. Minimum of three years' support experience, particularly in order processing management with D365 Finance & Operations application.
2. Proven knowledge of business processes within a sales and distribution operation.
3. Desired: Knowledge of D365 Retail and Commerce, Microsoft certification for D365 Finance & Operations.
Personal Attributes:
1. Strong analytical and problem-solving skills.
2. Detail-oriented with the ability to manage multiple tasks.
3. Excellent communication skills, capable of explaining complex concepts in an accessible and engaging manner.
4. Ability to deliver under tight and changing deadlines.
5. Proficient in document writing.
6. Ability to thrive in an international, multicultural organisation.
This role not only offers a competitive salary and bonus but also the chance to be part of a forward-thinking team in a globally recognised company. If you possess the required skills and experience, this could be the perfect next step in your career.
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