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Salary: £26,000- £30,000 pa, plus annual performance bonus
Work schedule: Our Customer Services department is open Monday to Friday 8am to 6pm and Saturday from 10am to 5pm, with Saturdays on a rota basis.
About Us:
Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. We partner with award-winning brands including Obagi Medical, Medik8, Jan Marini, and Jane Iredale to commercialise their products in the market. We supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education). Our environment fosters innovation and growth in the medical aesthetic space.
About the role:
We seek a dynamic individual to join our Customer Services team, delivering high-quality customer support via phone, email, and live chat to ensure the ongoing success of Healthxchange.
Requirements:
* Excellent understanding of great customer experience principles.
* Previous experience in Customer Support or a Contact Centre environment.
* Strong organizational skills, ability to meet deadlines, and deliver results under pressure.
* High attention to detail and quality focus.
* Ability to work flexibly in a fast-paced environment.
* Self-motivated with minimal supervision.
* Effective time management skills.
* Proven communication skills and confident telephone manner.
* IT skills such as Microsoft Office; CRM systems (Salesforce desirable).
Responsibilities:
* Serve as a customer champion, enhancing satisfaction and retention.
* Own customer queries, collaborating with internal teams for resolutions.
* Process orders accurately and promptly, following SOPs and compliance.
* Coordinate with third-party suppliers to resolve delivery issues.
* Respond to complaints and provide resolutions aligned with customer expectations and policies.
* Respond to emails, calls, and live chats within response time targets.
* Represent the brand professionally and with integrity.
* Collaborate with colleagues to meet departmental goals.
* Maintain accurate records in our CRM system.
* Support upselling and promotion of our products/services.
* Keep updated on company products and procedures.
* Assist with ad-hoc projects and tasks as needed.
Benefits include a company pension, annual performance bonus, 23 days holiday plus bank holidays (increasing with service), staff discounts, social events, and access to Health Assured EAP.
Healthxchange values diversity and inclusion. We are an equal opportunity employer committed to a merit-based hiring process and welcome applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, disability, or other protected statuses.
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