Scolmore Group; where opportunity meets innovation and success is a tradition. Join us on our journey as we build not just careers, but a family of driven individuals committed to excellence. Discover how you can make a difference and grow with us.
About the Role
We are seeking a Customer Service Advisor to join our Ovia team, working with the wider Customer Service Team, providing excellent service, dealing with all queries, processing all orders, and offering administration support to Area Sales Managers.
Main Duties
1. Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have
2. Answering reception switchboard overflow for the head office Scolmore group companies
3. Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (ASM’S)
4. Taking phone calls from end users
5. Input wrap up code info for each call
6. Processing internet orders using Sage and our internal programme Lara
7. Processing email orders using Sage and our internal programme Lara
8. Filling all paperwork on to our in-house archive system
9. Processing product sample requests
10. Preparing quotes
11. Preparing lighting schemes
12. Monitor customer back orders, forward orders and call off orders
13. Maintain customer information on CRM/LARA ensuring that all contact information, main contact names etc are kept up to date
14. Providing information on part numbers etc. and some basic technical details
15. Maintain good product knowledge (training will be provided)
16. Setting up customers for online ordering
17. Administration support for Area Sales Managers
18. Dealing with the carriers, chasing deliveries, obtaining POD’s
19. Key account outbound courtesy calls
20. Updating excel spreadsheet key account data for management reports
21. Logging and processing warehouse discrepancies
22. Regularly communicating with Ovia admin, Ovia returns and other Scolmore group departments (Commercial, quality, bespoke, marketing, technical)
Essential Skills and Experience
1. Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time
2. Be able to deal with difficult customers always remaining calm and professional
3. Have the initiative to find a resolution to any problems that may arise
4. Work equally well in a team as well as being able manage their own workload and effectively manage their own time
5. Be accurate and efficient at all times
6. Have basic knowledge of Word, Outlook, Excel and Sage would be beneficial but full training will be given
Benefits
* Option to purchase up to 5 extra days annual leave
* Health Cashback Plan
* Pension Scheme
* Life Assurance
* Free Parking
Site Location: Scolmore House, Tamworth, B79 7UL
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