Aftersales Manager – JLR Watford
Want to be the best you can be? It's what drives us too.
Working in our aftersales department as an Aftersales Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What you’ll do day to day
* Manage the aftersales teams including parts, vehicle technicians and service advisors
* Coach and motivate the teams
* Monitor performances against agreed targets and budgets
* Analyse areas of performance and weakness & provide guidance
Helpful skills and qualifications
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
* Previous experience of working within the automotive industry
* Comprehensive knowledge of the motor trade
* Able to influence, motivate and manage a team effectively
* Maintain methodical and logical approach to varying workloads
* Will be able to meet deadlines and prioritise workloads
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect - Integrity - Transparency - Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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