Summary
During this apprenticeship, you will gain a wide variety of highly transferable skills. You will also be going real workplace experience and become part of our friendly team.
Wage
£11,778 a year
The starting salary is £7 per hour.
Training course
Business administrator (level 3)
Hours
Monday - Friday (9am - 3pm)
30 hours a week
Possible start date
Tuesday 1 April
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
To assist with all aspects of administration across the business, including finance, sales, transport & logistics, training, HR and Health & Safety.
* Producing daily sales reports in Excel
* Producing weekly finance and sales reports in Excel
* Checking orders and pricing for accuracy
* Scanning documents for digital archives and maintaining digital records
* Working within GDPR and to strict confidentiality standards
* Using Adobe Acrobat and Outlook to obtain e-signatures
* Assisting with the administration tasks on customer price lists
* Using the Microsoft Suite to produce training documents
* Using the Microsoft suite to assist with payroll administration
* Using Sage Accounts software to assist with financial & accounts administration
* Using in-house software for administration & reporting (sending copy invoices, entering credit notes)
* Booking in goods
* Carrying out vehicle checks
* Assisting with recruitment, including attendance at careers fairs and events and organising recruitment events
Where you’ll work
LONGPARK
NEWTON ROAD
TORQUAY
TQ2 7AL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SOUTH DEVON COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administrator Level 3.
You will spend one day a week at South Devon College, and the remaining four days in the workplace.
More training information
Workplace:
* Producing & Maintaining digital records
* Sage Accounts
* Office 365
* Multiple department procedures & legislation (Accounts & Finance, HR, Transport & Logistics, Sales & Customer Service, Production & Food Safety, Health & Safety)
* Transferable skills
* Conduct, professionalism and teamworking
Customer Service College:
* The organisation
* Stakeholders
* Relevant regulations
* Business fundamentals
* External environmental factors
* Project management
* IT
* Record and document production
* Decision-making
* Interpersonal skills
* Communications
* Quality
* Planning and organisation
* Project management
* Professionalism
* Personal qualities
* Managing performance
* Adaptability
* Responsibility
Requirements
Essential qualifications
GCSE in:
* English (grade 6/B)
* Maths (grade 6/B)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Organisation skills
* Customer care skills
* Problem solving skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
Must be comfortable learning numbered codes for products. You will be involved in some heavy lifting (up to 25kg). We are on the Number 12 bus route in Torquay but we will require evidence of how you will get to and from our business every day. Your safety is our number one priority.