Pay Rate: £25,000 Contract Type: Permanent (Full-Time) Shift patterns: Monday- Friday (Office Hours- latest finish time 18:00) Location: Daventry, NN6 7GW DHL, an award-winning leading supply chain business is seeking a Customer Service Clerk to play a vital role coordinating our daily warehouse and distribution requirements at Ferrero, Daventry. WHAT DOES THE ROLE ENTAIL? As part of your normal duties, whilst maintaining excellent health and safety practices, you will: Tracking deliveries are meeting KPI's and reporting any delays to the customer Emailing and telephoning customers with reports and updates Chasing POD's and scanning Liaising with the Planning and Transport team WHAT DO WE NEED FROM YOU? We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone: Previous customer service experience (Essential) Computer Literacy Excellent communication skills Microsoft Excel skills Ability to be organized and complete multiple tasks required WHY CHOOSE US? As well as competitive pay rates, you will be entitled to an award-winning range of benefits including: Free confidential 24/7 GP service Hundreds of discounts (including retail, childcare gym) Affordable loans & enhanced pension scheme 24/7 employee support service for you ( family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits OUR APPROACH TO DIVERSITY & INCLUSION We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity Be An Essential Part Of Everyday Life DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers. UKIDSCWellBeing