Job Overview About The Role As our Returns Operative, you will ensure that the depot always runs smoothly and you will work very closely with our Drivers as they return to the Depot, dealing with any issues that might arise. Our Returns Operative will provide on-going support to our Drivers making sure that all deliveries throughout the day are completed, on time, every time, whilst remaining legally compliant with Transport legislation and Working Time Directives. Salary: £12.50 per hour / £26,162.50 per annum Hours: 4 on 4 off, 10:00am-10:00pm (40.25 hours per week) Job Type: Full time and permanent contract Location: The Heights, Unit 1, Cranbourne Industrial Estate, Cranbourne Road, Potters Bar, EN6 3JN Here's What You Can Expect To Be Doing De-brief all returning vehicles to the depot Checking for any damages and safety issues Communicating with Drivers regarding the daily runs and dealing with any issues Reporting any defects Managing VOR’s Downloading camera footage taken from the vehicles and tachograph machines Liaise with our vehicle management unit, subcontractors and Drivers A Few Things About You An understanding of transport legislation and logistics operation Able to build good relationships with people even when under pressure Challenge any vehicle issues or damages with our Drivers Able to make decisions in the absence of the Depot Manager to drive performance and service React quickly to information and be able to solve problems independently Good communication skills both verbally and written Competent use of Microsoft, particularly Excel A Bit About Us When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things. Our Benefits 24 days holiday At least 5% contribution pension scheme Healthcare Cashback Scheme Exclusive Staff Discount Enhanced Maternity, Paternity and Adoption Packages Expression of wish service Make a difference days (x2 fully paid charity days a year) Share-save Scheme To see all our benefits and perks, visit our AO Benefits page.