Primary Details Time Type: Full time Worker Type: Employee Global Head of Service – Automotive Protection London We have a fantastic opportunity to join our Automotive Protection (AP) business as a Global Head of Service. This role will lead, direct & be accountable for the Operations functions within AP to ensure the delivery of an optimum support services function. This is a key role sitting on the leadership team that will support in developing and executing the Operations Strategy and continued digitisation for the division; and be responsible for the operational and change management for the division. Within this role you will work closely with Underwriting (UW) and global Distribution Heads to align on the strategy and deliver technology, structure, process and systems to deploy it across the division. Your New Role: Strategy and Planning • Drive digitisation and optimisation of Underwriting operations globally, including AI and no-touch end-to-end solutions. • Develop a change agenda/strategy for the operations group to deliver broader company objectives and support senior leaders with operational reporting. • Partner across other QBE divisions to implement best practices and optimise real estate footprint. Policy, Process, and Procedures • Run operations for the division, ensuring processes and systems remain current and compliant. • Collaborate effectively with UW, distribution, claims, and GSSC teams to improve overall service quality. • Drive digitisation and oversee the global transformation agenda. Environmental Awareness/Customer Focus • Lead Operational Excellence efforts to improve service and reduce cost, managing relationships with GSSC. • Ensure compliance with group and regulatory business continuity obligations and lead the regional digital team. Technical Performance • Act as an IT focal point and manage co-ordination of resources to support client needs. • Oversee decisions on UW-operations relating to core systems and manage credit control processes. People Management • Lead, engage, and retain employees, providing tactical support for direct reports and peers. • Manage team alignment with business needs, promoting high performance and professional development. Risk • Oversee the risk framework for the Global division and support the business in managing operational risk. About you: Previous experience of implementing large organisational change programmes. Experience in Insurance and Underwriting with particular focus on strategy and being able to pivot the organisation Experience of managing 3rd party suppliers Experience of risk frameworks Well-developed analytical skills Developing and leading diverse high performance change teams across multiple locations Development of budgets and annual planning processes Influencing and partnering skills to deliver complex projects Awareness and understanding of markets and regulations Exceptional collaboration skills across organisational boundaries Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( https://qbeeurope.com/careers/flex-qbe/ ). With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind. To find out more about why you should work for QBE, visit our careers website. At My Best - QBE Benefits You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. Private medical insurance – we fund fully comprehensive private medical cover for you and all the family. Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000. To find out more visit our Reward Page QBE Awards Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year Working Dads Employer Awards 2023 Winner: Parental Policies Award Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee You can view all our awards here Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page Accessibility Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware. ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. We believe this is our moment – what if it was yours too? APPLY NOW and let’s make it happen Skills: Analytical Thinking, Business Management, Coaching for success, Communication, Critical Thinking, Customer Value Management, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Negotiation, Performance Management (PM), Risk Management, Stakeholder Management, Team Management How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.