Role: Collections Strategy Analyst
Location: Leicester – 1 day a week in office
Salary: £35,000 - £45,000 + Bonus and great benefits!
Love working in Analytics but frustrated with the slow pace, red tape and being pigeon-holed into a certain area? Then this is the company for you.
You will be joining a FTSE 100, global household name retailer who have a £1.3 billion credit portfolio and a customer base of over 3 million but join a small, close knit and friendly team.
It’s a fantastic opportunity to work to join a growing Credit and Risk Analytics team who are responsible for analysing all aspects of our their credit portfolio and use their vast data to drive insight on how they can optimise their customer proposition and business profit. You’ll be at
the heart of understanding their credit customers and designing, testing and implementing strategy changes to help support those that are in financial difficulty.
They offer comprehensive, tailored training, a chance for you to work across any area of the credit risk lifecycle you like and even move teams internally to gain experience in different business areas. People have joined them from some of the biggest and most well-known financial companies due to their welcomed change of pace (it has taken them 9 months from idea generation to launch of a brand-new product!), the family feel culture and the chance to really make a difference.
If you’re excited about using data to drive real business impact, this role is a great place to develop your career within a growing business and well-known brand!
Anyway, the role!
This is a brilliant opportunity for someone who has great data analysis skills and a real curiosity about solving business problems. You’ll enjoy getting stuck into complex problems, confidently analysing a range of data using industry standard tools (e.g. SQL, SAS, Excel, Python) and working on cross functional projects to deliver great products for their customers.
You will:
* Continuously review and refine collection strategies to improve recovery rates and drive good customer outcomes, ensuring that they are empathic, fair and compliant with all relevant regulations and industry standards.
* Build and present reporting and strategy recommendations relating to collections strategy at internal and external meetings where required.
* Work with internal and external teams to deliver these strategies. This could be across contact centre, marketing, customer experience, and tech.
So, if you have:
* Experience of working in an analyst position
* Experience in Collections or Collections Strategy
* An eye for detail and the drive to get under the skin of complex business challenges
* Experience of working with the following; Excel/SQL/Python/SAS/PowerBI
* Strong verbal and written communication skills, to most effectively present your insights and gain buy-in to implement change
Then we want to speak with you – and so will they.
We are more than happy to send you a full spec or sing their praises over a brief call - just let us know what you prefer.
Info@meetskillful.com/ Chris.manning@meetskillful.com