Single Point of Access Call Handler Team Administrator
Band 3
Main area: Admin and Clerical Grade Band 3
Contract: Permanent
* Full time
* Part time
* Flexible working
37.5 hours per week (we have one full time post and one part time post. May be required to work evenings, weekends and bank holidays)
Job ref: 319-7028995IO
Site: Cobalt Business Centre Exchange Town Wallsend
Salary: £24,625 - £25,674 Pro Rata, Per Annum
Salary period: Yearly
Closing: 21/04/2025 23:59
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
* Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
* Support and connection through a variety of Staff Network groups
* A range of flexible working opportunities
* Generous annual leave and pension scheme
* Access to lease car and home electronics scheme (qualifying criteria applies)
* Opportunities to improve your professional development through our vast training programmes
* On-site nursery places via salary sacrifice
* Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community, we deliver a wide range of community and public health services.
If Northumbria Healthcare sounds like somewhere you could belong, we would love to hear from you. Visit our website to catch up on our latest news.
Job overview:
Team members for the Single Point of Access service support the District Nursing and unplanned community response team, providing a mixture of call handling and administrative duties for the Community Response Team, District Nursing, Carepoint, Virtual Ward, and Two Hour Urgent Care Response services.
Based in the offices at CBX, a standard shift will be a mix of duties depending upon the work needing support. Staff will use a variety of systems including Avaya and Liberty phone systems and IT systems such as PAS, SystmOne, Nerve centre, Outlook and Microsoft Office.
We are looking to recruit a diverse and flexible team with good people skills and ability to deal with customers over the phone. Team members need to be able to follow processes and work cooperatively within a team.
This service currently works 7 days a week 7am - 11pm working various shift patterns covering days, evenings, weekends and bank holidays.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job:
* To act as a first point of contact for service users, health professionals and other organisations wishing to access the service.
* To support the team in the day to day running and maintenance of the Urgent Care Response Team by providing a high quality comprehensive secretarial and administrative support.
Person specification:
Qualifications:
* Good typing skills to RSA III/ECDL standard or equivalent experience.
* Good standard of general education.
Experience & Knowledge:
* Previous NHS experience.
* Experience of working with service users of health/social care services with direct client contact.
* Experience of providing secretarial support using Microsoft Word, Publisher, Excel, Access, and PowerPoint to create service documentation and any other system or equipment as appropriate.
* Relevant experience as an administrator or secretary.
* Experience of minute taking and general administration of meetings.
Skills and Abilities:
* Have evidence of word processing skills.
* Ability to implement change within their area of responsibility.
Applicants who are members of the Armed Forces, and those who have a disability that requires support in the workplace (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates.
If you require any reasonable adjustments to attend the interview, please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Certificate of Sponsorship:
Northumbria Healthcare NHS Foundation Trust proudly holds a sponsor licence. In order to provide sponsorship, you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application.
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.
Employer certification / accreditation badges:
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Vicky Tovey
Job title: Admin Manager
Email address: vicky.tovey@northumbria-healthcare.nhs.uk
Telephone number: 07967810817
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