Fleet Solutions Administrative Assistant
Northumbria Healthcare NHS Foundation Trust
An exciting opportunity has arisen for a driven individual to join the fast-paced Fleet Solutions team to assist with general administration duties. The individual will be sorting and opening post on a daily basis and ensuring it is delivered to the correct department within the wider team. They will also be responsible for data input and processing parking/speeding/ad hoc fines from local authorities or the Police.
This role will report directly to the Assistant Commercial Team Manager and is responsible for the administration of both schemes, NHS Fleet Solutions and NHS Home Electronics, on a day-to-day basis.
Main Duties of the Job
This is a customer service focused role which entails working in a fast-paced environment to deal with customer queries via telephone and email on a daily basis. The main duties of this role are detailed below:
* General administration duties relating to the running of a fleet of vehicles via a salary sacrifice scheme.
* Provide the Police and other agencies with driver details when required in relation to speeding/parking/bus lane offences.
* Ensuring all safety recalls are processed in a timely manner.
* Processing of all incoming mail.
* Scanning and maintaining various records including driving licence details, payment information etc.
* Assist in the processing of insurance claims.
* Develop and maintain relationships with key industry personnel, e.g. Vehicle Manufacturers, NHS approved leasing companies, and other key external contacts.
* Assist in the handling of any problems/issues relating to the provision of lease cars and the subsequent delivery, maintenance, insurance and payment of said vehicles.
* Excellent communication skills required when dealing with a wide variety of queries from employees, leasing companies, dealers, insurance brokers and managers/budget holders.
* The post holder is required to liaise with officers of local authorities and the Police to provide information to allow for the processing of speeding, parking and other fines.
Person Specification
* Academically educated to GCSE/NVQ level 2 standard or relevant experience in a customer service environment or business administration.
* Knowledge and expertise gained through experience of working within the financial and/or transport/motor industry/staff benefit fields or a customer service-related industry.
* Good communication skills are essential both orally and written.
* Proficient in the use of Microsoft Office packages.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Northumbria Healthcare NHS Foundation Trust
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