Scheduler
Reference: JAN20257621
Expiry date: 15:15, Fri, 28th Feb 2025
Location: Chesterfield
Salary: circa £24,000 (depending on experience)
Working Pattern: 40 hours/ week, Monday-Friday
We have an excellent opportunity for an experienced Scheduler to join UK's fastest-growing industries. As our Scheduler, you will ensure our customers are scheduled for installations with speed and efficiency. You’ll be goal-oriented and care about delivering quick results, tackling problems head-on, and making well-rationalized decisions. This is a fast-paced role with the drive to get customers' charge points installed as quickly and successfully as possible.
Join ChargedEV as a Scheduler and enjoy some outstanding benefits:
1. Salary: circa £24,000 per annum, depending on experience.
2. Annual leave: Start with 24 days, increasing to 26 days with service. Public holidays and an extra day’s leave to celebrate your birthday!
3. Pension: generous employer contributions of 5%.
4. Financial Benefits: free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
5. Wellbeing & Lifestyle Services: Access to a colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, and more.
6. Motoring Benefits: exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
7. Wagestream: a free financial wellbeing app that gives you more control over your pay and offers discounts on shopping.
About you:
* You are a self-starter, independent and innovative. You’re hard-working and thrive on providing excellent service for your customers.
* You are environmentally conscious, with a passion for the EV industry.
* You have the required soft skills for speaking to customers in a clear and engaging manner with excellent verbal and written communication.
* An understanding of processes as a whole and being able to see the “why” behind each stage and how that delivers our customer proposition.
* Strong decision-making skills with the ability to work on your own initiative, multitask, and work well under pressure.
* Geographical knowledge of mainland UK and NI is desirable.
* Familiarity with scheduling and routing platforms and ways of working.
Duties & responsibilities:
* Prioritising work types to meet customer expectations for appointment timescales.
* Using our CRM and your own best practice to schedule a mix of job types.
* Maximise the volume of scheduled installations per day/ week/ month.
* Maintain regular contact with our Installers in the field.
* Own job closes down post-installation.
About us:
We’re ChargedEV! With almost 10 years of experience in EV Charging, with operations nationwide, we’re expanding our business in a fast-growing and exciting market to deliver excellence for our customers. Our Mission is to drive the transition to a zero-carbon world by supporting our customers to electrify their home and travel through the installation of renewable tech like EV chargers, solar panels, and batteries. We’re also part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
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