Job Title: User Researcher/UXR
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Company: DriverReviews
Location: Edinburgh (4 days in office and Friday at home)
Salary: £32k - £40k depending on experience plus 10% bonus
Who are DriverReviews?
DriverReviews was created to help support and simplify the consumer journey by allowing consumers to read genuine and authentic tyre reviews from real motorists who have already bought tyres for the same car make and model that the customer needs.
DriverReviews was launched in 2021 and has quickly grown to become Europe’s largest verified tyre reviews platform, partnering with the largest online tyre retailers and tyre manufacturers to collect and syndicate more than 450,000 tyre reviews from genuine, verified motorists.
The opportunity:
* We are looking for a passionate, curious, User Researcher to uncover valuable insights.
* In this role, you will engage directly with customers to understand their situations, motivations, and the factors influencing their choice to purchase—or not purchase.
* Your work will be crucial in shaping our understanding of customer needs and driving informed decisions that enhance our products and services.
* This role is focussed on situational research (understanding the why) rather than solution research (e.g usability testing). If you excel at empathetic listening, navigating conversations to uncover great insights and can support transforming those insights into actionable recommendations, we want to hear from you.
Key responsibilities:
* Engage directly with customers to explore their situations, motivations, and decision-making processes related to purchasing or not purchasing
* Interpret qualitative and quantitative data to identify patterns, trends, and key drivers behind customer behaviour
* Use active listening and unbiased questioning techniques to ensure authentic and accurate data collection
* Produce clear reports and presentations that highlight customer insights and their implications
* Act as the voice of the customer, ensuring their needs and perspectives are central to decision-making processes
Key personal criteria:
* At least two years commercial experience as a User Researcher working either agency or client-side
* Empathy and emotional intelligence to deeply understand and connect with customer perspectives and experiences
* Excellent communication skills, including active listening and effective questioning techniques critical for engaging with customers and stakeholders
* Ability to identify themes and draw meaningful insights from the data without bias
* Organisational skills for planning, conducting, and documenting research
* Adaptability in your research methods and approaches.
The ideal candidate may have:
* Bachelor's degree in Human-Computer Interaction, Cognitive Science, Psychology, related field
* Have familiarity with the eCommerce space
What we will offer:
* Annual salary £32k to £40k per annum depending on experience
* Hours: Normal hours of work are 9am to 5.30pm Monday to Friday with a one-hour lunch break
* Holiday entitlement of 31 days including public holidays (including your birthday)
* Colleague discretionary bonus scheme of up to 10% of base salary dependent on hitting targets
* Pension – employer contributions of 5%
* Perkbox membership
* Cycle to work scheme
* 1 set of free tyres per year after completion of probation period
* Life Assurance of 4 x basic salary upon appointment
* Private Health Insurance for you after one year of service
* Flexible hybrid working arrangement (4 days in the office, 1 day from home)
* Opportunity to be part of a fast-growing and ambitious start up environment
* Work in a supportive, collaborative team with a strong sense of humour and shared purpose
How to Apply:
Please submit your CV, a cover letter detailing your relevant experience to this job ad. Case studies/folio showcasing your methods and experience as a User Researcher would be advantageous.
Living outside Scotland:
If you're applying from outside Scotland, please include a cover letter or update your CV to confirm your willingness to relocate. Send to stuart.mcmorris@driverreviews.com
DriverReviews is an equal opportunity employer and welcomes candidates from all backgrounds to apply.
Join us in our mission to simplify and enhance the online shopping experience for millions of consumers across the globe!
Application Deadline: Jan 31st.