Job Title: Lending and Credit Control Manager
Location: Sheffield Credit Union, Sheffield, UK. In-person post – in the office daily
Working Hours: 35 hours per week – Monday to Friday 8.30 to 4 – some flexibility around hours
Closing Date: 9th April 2025
Job Overview:
Sheffield Credit Union is seeking a proactive and experienced Lending and Collections Manager to lead and manage the credit union’s lending and collections functions. The role involves overseeing the full loan lifecycle, from application through to repayment, ensuring compliance with regulatory standards, and maintaining high levels of customer service. The ideal candidate will have a strong background in lending, risk management, and debt recovery, with a commitment to supporting our members’ financial well-being.
Key Responsibilities:
Team Leadership:
* Lead and support a team of underwriters, admin and credit control officers.
* Recruit, onboard and induct new employees.
* Train and mentor the lending and collections team to achieve performance targets and deliver excellent member service.
* Conduct regular performance reviews and provide feedback for continuous improvement.
* Manage HR issues and formal line management.
* Ensure sufficient staffing levels are in place to optimize delivery of key lending and credit control operations.
* Resolve customer complaints and provide remediation and compensation redress.
* Maintain and improve products, processes, and functions.
* Follow protocols and policy guidelines in all areas.
Loan Management:
* Oversee the entire loan process, including application, underwriting, approval, and disbursement.
* Develop and implement lending policies and procedures to ensure compliance with regulatory requirements and industry best practices.
* Drive high levels of performance and achievement of KPIs.
* Facilitate and manage change to improve service.
* Achieve income targets on loans.
* Manage data integrity and security, including maintenance of the required audit trail.
Credit Control Oversight:
* Manage and monitor the collections process to minimize delinquency rates and loan losses.
* Ensure adherence to business strategy and policy.
* Utilize systems, tools, and reporting methods to manage the team.
* Collaborate with external agencies.
Member Engagement:
* Collaborate with other departments to provide education and guidance to members regarding loan options, credit management, and debt recovery.
* Maintain a high standard of customer service to enhance member experience and satisfaction.
Reporting and Analysis:
* Prepare and present regular reports on lending and collections performance, including key metrics, trends, and forecasts.
* Provide insights and recommendations to senior management for strategic decision-making.
Compliance and Governance:
Ensure all lending and collections activities are in full compliance with regulatory requirements, internal policies, and audit standards. Stay updated on relevant legislation and industry changes.
Qualifications and Skills:
* Proven experience in lending, credit management, or collections within a financial services environment.
* Excellent leadership and people management skills with the ability to develop and motivate staff.
* Strong understanding of financial regulations, risk management, and debt recovery processes.
* Analytical mindset with the ability to assess creditworthiness and manage risk.
* Exceptional communication and interpersonal skills to effectively engage with members, staff, and stakeholders.
* High level of integrity, professionalism, and commitment to ethical lending practices.
* Experience with financial software and loan/collections management systems.
What we offer:
* Salary of £26.5k to £31.5k (dependent on experience).
* Company Pension.
* Sick pay.
* Free Parking.
* Supportive and collaborative work environment.
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