We're looking for a Helpdesk Service/ Office Manager to join our client, a busy FM provider. The successful candidate will lead the service delivery team in a fast-paced, customer-focused environment. This is your chance to bring your expertise in Facilities Management to a role where you'll make a real difference every day. Your Role in Our Team As Helpdesk Service/ Office Manager, you'll be at the heart of the FM service delivery, ensuring the smooth resolution of client issues and the seamless operation of the helpdesk. Key responsibilities include: Operational Oversight: Collaborate with the Operations team to provide first-class support for Technical, Building Management, and Facilities Services. Direct Line Management: First point of contact for team escalation issues. Issue Resolution: Manage escalated and high-priority jobs from start to finish, ensuring customer satisfaction at every stage. Team Enablement: Use your expertise with Microsoft tools to enhance team efficiency and performance. Stakeholder Engagement: Build and maintain strong relationships with clients, suppliers, and partners. Escalation Management: Proactively address delays, ensuring service standards are upheld. What You'll Bring We're looking for someone who can see opportunities where others see obstacles. The ideal candidate will have: Leadership experience in a busy FM helpdesk, and FM office support environment. Familiarity with CAFM systems, ticketing platforms, or similar software. A proactive approach with strong organisational and multitasking skills. Exceptional communication and problem-solving abilities. A sharp eye for detail and the ability to thrive under pressure. Proficiency in Microsoft Office, Teams, and related platforms. What's in It for You? Competitive salary (up to £32,500- open to discussing). Performance-based annual bonus. Holidays. Pension. A supportive environment that values innovation and initiative. Opportunities for growth, development, and career progression.⏰ Working Hours Monday to Friday, 9 am to 5:30 pm. Occasional out-of-hours support is required on a rotating basis (1/6 weeks). Ready to Make Your Mark? If you're ready to take on a role that's as rewarding as it is challenging, we'd love to hear from you Contact Maxine Allison for a confidential chat today