ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION Are you an individual who thrives in a fast-paced customer focussed environment? If so, then The Guinness Partnership are seeking a Facilities & Workspace Co-ordinator to join our London based team on a fixed term basis for 6 months. As a Workspace Co-ordinator, you will report to the Regional Workspace Manager and will be responsible for delivering high-quality front-of-house services. You will be the first point of contact for customers, colleagues, and building users. Building strong working relationships with internal and external customers and communicating effectively, both verbally and in writing are essential to ensure the timely and effective supply of Workspace Management services. Your responsibilities will also include a variety of tasks such as reception duties, testing fire alarms, and other building services to ensure compliance with standards and measures. Key Responsibilities: Service provider: Support the delivery of Workspace services to ensure that the business uses its office estate efficiently, consistently and cost effectively ensuring a high level of customer satisfaction. Access control: Control access to the building, providing effective visitor management including short term passes and the management of car park spaces. Stakeholder relationships: Build and maintain strong working relationships with internal and external customers. Communication: Communicate with staff (both verbally and in writing) to ensure the timely and effective supply of Workspace Management services including deliveries and office supplies. Workspace management: Ensure that meeting rooms and communal areas are prepared for use, clean, supplied with all sundries and furniture is fit for purpose. Health & Safety compliance: Support the periodic testing of water, fire alarms and other services as required, ensuring a high level of compliance in line with statutory and health and safety obligations. Role Criteria: Essential: Qualified to a GCSE Level 5 or equivalent in English & Maths. Experience working front-of-house on reception. Experience in a customer-focused environment, responding to and resolving queries. Excellent oral and written communication skills. Proficiency in Microsoft Office and general IT literacy. Confidence and a personable manner. If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. Benefits • Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). • Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. • Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. • Performance Pay Annual Performance Score bonus subject to eligibility • Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death • Health Plan Options There are a couple of health care schemes available depending on the post grade • VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work • Access to the Finance wellbeing portal • Professional subscription annual payment • Travel season ticket loan • Car lease scheme