We are recruiting for an Internal Account Coordinator for a manufacturing company based in Basildon, Essex. This is a 12-month maternity leave contract, so you need to be available immediately or have a maximum of 2 weeks' notice. There is a possibility the role could then become permanent. As an Internal Account Coordinator, you will be the key point of communication for customers and other members of the team. You will provide regular updates, collaborating with internal teams to resolve issues as a matter of urgency. Communication is key, as is a proactive approach and good initiative to overcome difficulties.
Key Responsibilities
1. Lead point of contact for allocated customers' portfolio
2. Ensuring the customer is kept updated with the latest schedule of their order
3. Communicating with Production Management daily to ensure the production schedule runs as smoothly as possible
4. Attend daily production meetings, making amendments as required
5. Answering customer enquiries efficiently and/or referring to the appropriate department
6. Generating works orders as per the customer's schedule
7. Comfortable in teams-based meetings with customers
8. Proactive in ensuring the highest standard of customer care
9. Running monthly reports, flagging risks and potential financial losses
10. Processing Sales Orders, requesting project information, and gaining an understanding of the customers' expectations for planning and production purposes
11. Escalating complaints to the relevant department immediately
12. Booking couriers, creating commercial invoices, and completing necessary courier paperwork
13. Arranging collection of faulty goods and obtaining tracking information
14. Generating picklists and delivery notes for dispatch
15. Identifying customer returns and booking them into the system
16. Assessing delivery schedule daily and circulating any concerns/shortages to each relevant department
17. Advising customers of free-issue shortages and rejects
18. Ensure high standards of customer care are maintained during team member absences
19. Coordinating between purchasing and production to ensure everything is ready to start production
Qualifications, Skills and Education Requirements
Essential
1. Excellent verbal and written communication skills
2. Previous experience in a customer accounts role
3. Proactive
4. Great attention to detail
5. Self-motivated, with a positive attitude
6. Well-presented, polite, and tactful
7. Experience of Microsoft Outlook, Word, Excel, and Teams
8. Ability to prioritize and work individually, as well as part of a team
9. Ability to remain calm under pressure
Desirable
1. Experience using Factory Master desirable, but not essential
2. Experience in the use of ERP/MRP systems
3. BA/BS degree in Business Administration or another relevant field
4. Account management experience
This is a site-based role in Basildon, Essex. Working hours onsite are 08:00 - 16:30 (Monday to Thursday) and 08:00 - 15:30 (Fridays).
Salary: £24,960 - £29,120 dependent on skills/experience.
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