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Key Responsibilities:
* Cultural Leadership: Collaborate with the COO to cultivate a cohesive and proactive operations culture characterised by strong leadership, coaching, and innovation.
* Operational Support: Aid in developing and implementing the operations strategy, prioritising security and quality, ensuring timely delivery within budget constraints, and implementing robust risk management processes.
* Client Engagement: Demonstrate a profound understanding of customer challenges, nurture relationships with key stakeholders, and act as a spokesperson for the company.
* Technology and Innovation: Stay informed of technological advancements, evaluate and implement technology solutions to enhance operational efficiency, and lead operational initiatives for transformational change.
* Leadership Competencies: Support strategic thinking, adaptability, resilience, proactive leadership, effective communication, and results-oriented planning.
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