Job summary An exciting opportunity has arisen within the Private Healthcare service to appoint an Assistant General Manager. This role will provide operational support and responsibility to a variety of services across UCLH. Following approval of a private patient strategy by the Trust Board in December 2018, UCLH has ambitious plans to develop its private patient services and improve processes to support patient care and significantly increase income. This post is a great opportunity to join the Private Healthcare team, working alongside clinicians and patients to provide high quality care. Reporting to the General Manager for Private Healthcare, the post holder will be responsible for ensuring that services are efficiently and effectively run within the department. This will be achieved through robust human resource, financial and performance management initiatives, in addition to leadership of change management programmes to achieve improvement in process and patient outcomes. Main duties of the job This role will work closely with clinical staff and managers across the trust to ensure the effective delivery of private patient services, focusing on quality, ease of access, responsibility for administrative processes/ teams, capacity planning and delivering convenience to all customers, including private patients and referring consultants. To be successful in this role you will be a highly self -motivated individual who is able to plan and organise their own workload without supervision and make decisions independently. The applicant must have significant experience in a healthcare environment, with the ability to lead and manage administrative teams, in addition to having excellent communication and leadership skills. You will also need to demonstrate experience in providing excellent customer service to patients within a professional, can-do attitude, alongside understanding the expectations and service standards of private care. This is a role that is both demanding and challenging, but also highly rewarding, with the chance to enhance your skills and career in a developing area of a high profile and successful NHS trust. About us University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. Date posted 25 February 2025 Pay scheme Agenda for change Band Band 7 Salary £54,320 to £60,981 a year Per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 309-UCLH-5951 Job locations University College London Hospital 250 Euston Road London NW1 2PG Job description Job responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? Job description Job responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? Person Specification Knowledge and Qualifications Essential Degree and/or an appropriate professional qualification or equivalent. Desirable Masters level qualification or equivalent specialist knowledge acquired by experience. Experience Essential Previous managerial experience in a large and complex organisation preferably within the NHS. Proven experience analysing and interpreting performance data. Proven experience in service improvement and development Proven experience in effective management of budget and effective leadership of staff. A proven record of success in managing change while also developing and maintaining high standards of quality. Experience of working unsupervised without close management. Desirable Proven experience in business planning and in the development and effective implementation of complex strategic & operational plans. Skills and Abilities Essential Demonstrate a strong understanding of multidisciplinary issues and commitment to multidisciplinary working. Excellent communication skills, including the ability to liaise, negotiate and influence effectively at Divisional management and all senior levels. Excellent negotiation and persuasion skills. Ability to meet deadlines and complete tasks within agreed time scales. Project management skills. IT literate: proficient in the use of word processing and spreadsheet packages. An understanding and experience of staff and organisational development. Other requirements Essential An ability to demonstrate in- depth knowledge of current thinking and policy affecting health and public sector. Knowledge of equalities issues and strong commitment to the promotion of equality in employment. Experience of service redesign and development. Experience of effective management of budget. A proven record of success in managing operational change while also developing and maintaining high standards of quality. Experience of leading and supervising a team. A commitment to promoting equality and diversity in the workplace and in service delivery and development. Responsibilities towards promoting Equality Diversity and Inclusion Essential Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties Person Specification Knowledge and Qualifications Essential Degree and/or an appropriate professional qualification or equivalent. Desirable Masters level qualification or equivalent specialist knowledge acquired by experience. Experience Essential Previous managerial experience in a large and complex organisation preferably within the NHS. Proven experience analysing and interpreting performance data. Proven experience in service improvement and development Proven experience in effective management of budget and effective leadership of staff. A proven record of success in managing change while also developing and maintaining high standards of quality. Experience of working unsupervised without close management. Desirable Proven experience in business planning and in the development and effective implementation of complex strategic & operational plans. Skills and Abilities Essential Demonstrate a strong understanding of multidisciplinary issues and commitment to multidisciplinary working. Excellent communication skills, including the ability to liaise, negotiate and influence effectively at Divisional management and all senior levels. Excellent negotiation and persuasion skills. Ability to meet deadlines and complete tasks within agreed time scales. Project management skills. IT literate: proficient in the use of word processing and spreadsheet packages. An understanding and experience of staff and organisational development. Other requirements Essential An ability to demonstrate in- depth knowledge of current thinking and policy affecting health and public sector. Knowledge of equalities issues and strong commitment to the promotion of equality in employment. Experience of service redesign and development. Experience of effective management of budget. A proven record of success in managing operational change while also developing and maintaining high standards of quality. Experience of leading and supervising a team. A commitment to promoting equality and diversity in the workplace and in service delivery and development. Responsibilities towards promoting Equality Diversity and Inclusion Essential Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University College London Hospitals NHS Foundation Trust Address University College London Hospital 250 Euston Road London NW1 2PG Employer's website https://www.uclh.nhs.uk (Opens in a new tab)