Are you looking for a more fulfilling career? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare that they need?
If this sounds like you, we have the perfect opportunity for you!
We are looking for individuals to join our Care Navigation Team who:
* Are enthusiastic and self-motivated
* Can work in a fast-paced environment
* Are excellent communicators, both written and verbal
* Can listen and empathise
* Are keen to learn and develop
* Can be flexible and adaptable
* Are competent with IT
Main duties of the job
In the role of Care Navigator, you will work as part of a cross-city team, providing a professional and effective response to our patients who access our services. This will be online or over the telephone, and you will be responsible for signposting patients correctly to ensure they receive the right care, at the right time, with the most appropriate healthcare professional for their individual care needs. You will also provide key support to the acute care team for patients requiring access to same-day care.
This is a fast-paced role where a keen eye for detail, communication skills, and the ability to work as a team are essential.
In return, you will receive:
* Full induction and training plan
* Long service rewards
* Generous holiday entitlement
* Ride to work scheme
* Uniform
* Support to develop your skills and career
About us
We are a leading primary care organisation that delivers high-quality care from GP practices in York, Hull, and Scarborough. Innovative and committed, we are at the forefront of developments within our field. We are well organised and deliver high-quality care with a range of friendly and supportive staff.
Job responsibilities
The duties and responsibilities to be undertaken by members of the Access team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Head of Access, dependent on current and evolving workload and staffing levels:
* Deliver service excellence in a proactive and engaging manner following call pathway guidelines and protocols.
* Question patients effectively and document patient information with a high level of accuracy.
* Maintain and monitor the Practice appointments system.
* Proactively seek to develop and maintain knowledge and skill sets required within your role.
* Process telephone requests for appointments, visits, and telephone consultations and ensure callers are directed to the appropriate healthcare professional.
* Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
* Initiate contact with and respond to requests from patients, other team members, and associated healthcare agencies and providers.
* Promote, advise, and assist patients accessing services via our online portals.
* Work closely with the triage hub clinicians, offering administration support via in-house systems.
* Utilise the enhanced/improving access services ensuring you are up to date with available signposting resources across cities.
* Provide clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying, and scanning.
* Take messages and pass on information.
* Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
* Help to maintain hygiene control measures.
Person Specification
Physical Requirements
* Able to undertake the requirements of the post.
* Reliable.
* Flexible.
* Excellent attendance record.
Knowledge/Qualifications/Skills
* Good administrative and organisational skills
* IT literate with good keyboard skills
* Understand and observe strict confidentiality
* Skilled in office machinery use
* An interest in primary care
* Good communication (written and verbal)
* Work well under pressure
* Able to work as a team member
* Able to work unsupervised
* Able to use own initiative
* Be self-motivated
* Able to listen and empathise
* Hardworking and willing
* Flexible and adaptable, able to work according to changing needs
* Commitment to personal development
Other
* Able to work at the desired times
* Flexibility of hours for cover
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12 an hour. Pay progression is dependent upon annual performance appraisal.
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