Job Introduction
Due to recent internal promotion, we are seeking a Care Co-ordinator. The Care Co-ordinator is responsible for organising the team and ensuring exceptional homecare services that empower clients to continue to live independently and make their own choices.
Main Responsibilities
* Create and arrange the calls schedule for clients.
* Build strong relationships with families, healthcare professionals, and the brokerage team at the local authority.
* Arrange cover for sickness and annual leave with staff.
* Be able to step up to a care role if staff cannot complete cover.
* Promptly respond to calls, emails, and additional enquiries.
* Assist the Registered manager in growing the business.
* Experience in working with specific populations, such as elderly care, mental health, or disability services.
Training and Qualifications:
* Level 2 (or equivalent) social care qualification preferred, but not essential.
* Experience in a supervisory capacity.
* Experience within the health and social care sector.
* Understanding of care planning and delivery within health and social care.
* Good understanding of relevant legislation and standards, such as the Care Act 2014 and safeguarding procedures.
* Familiarity with local health and social care services and resources.
* Experience in staff supervision or mentoring.
The Ideal Candidate
Personal Attributes
* Empathy and a commitment to providing high-quality care and support to individuals.
* Resilience and the ability to remain calm under pressure.
* Proactive and solution-focused approach to problem-solving.
Experience & Skills
* Effective communication skills, both written and verbal, with the ability to consult effectively with families, healthcare professionals, and the local brokerage team.
* Excellent organisational and time-management skills to manage multiple tasks and prioritise effectively.
* Ability to assess individual care needs and develop personalised care plans.
* Proficiency in using IT systems, including care management software, CRM, and standard office applications.
Additional Requirements
* Flexibility to adapt to changing needs and demands.
* Willingness to undergo a Disclosure and Barring Service (DBS) check and meeting the criteria.
Desirable Criteria
* Training in care coordination or related areas.
* Experience in comparable roles.
#J-18808-Ljbffr