Job Description
Job Title: Executive Housekeeper
Location: St Andrews, Fife
Contract: Permanent, Full-time
As Executive Housekeeper, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them whilst leading and motivating your team.
What you will be doing:
* Manage the day to day operation; leading and supervising a large team of Room Attendants to achieve our high standards of cleanliness and luxury
* Deliver daily briefings with the Room Attendant team, highlighting VIP's and setting daily initiatives
* Enhance your attention to detail, to help drive cleanliness and presentation results
* Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests
* Inspect guest rooms, with a focus in providing unique and magic moments for our guests
* Coaching Room Attendants throughout the daily operation, providing feedback to enhance quality of their work
* Work in tandem with our in house laundry team to ensure the operation runs effectively and efficiently
* Keep our guests at the forefront of your mind, tailoring our housekeeping offering to meet their unique needs
* Responsible for recruiting the best new talent for our Housekeeping team
* Control payroll costs and manage budgets and forecasts
* Nurture, support and guide your team allowing them to grow and develop
* Ensure all equipment is in good working order and arrange repairs where necessary
* Oversee the retrieval, safekeeping and distribution of all lost and found items
* Be aware of current standards of competitor hotels
* Other duties as assigned
Qualifications
Your experience and skills include:
* Warm and caring personality
* Previous Housekeeping Management experience of a minimum of 2 years is essential
* Ability to anticipate and focus attention on guest needs, being professional and welcoming
* Excellent organisational skills and time management
* Must be elidgble to live and work in the UK
Additional Information
* Competitive Salary
* Pension scheme
* Staff shuttle service to/from St Andrews
* Complimentary staff canteen
* 50% off dining in our Food and Beverage outlets
* Employee rates for Spa treatments and green fees
* Complimentary access to gym and pool services
* Growth opportunities
* On-the-job training
* Regular social events