We’re looking for an enthusiastic Receptionist with outstanding communication and customer service skills to be based at our offices at Pipewell Quay on Gateshead’s Quayside.
Our team is committed to providing a welcoming and seamless experience for colleagues and visitors from the moment they arrive until they depart. We proactively oversee workspaces, meeting rooms, and collaboration areas while serving as a trusted source of information on the building’s amenities and services. In this role, you will be instrumental in creating a positive and engaging environment, ensuring every visitor and colleague feels supported, valued, and well taken care of during their time on-site.
We’re looking for someone who is passionate about what they do, energetic, friendly and extremely organised. Able to deal with a range of people and situations we’re looking for someone who is at ease meeting new people and who remains calm under pressure.
What you will be doing
* Giving customers and all visitors to Aspire a warm, welcoming experience.
* General office administration, including:
* Organising meetings, including arranging catering and refreshments.
* Managing the use of pool cars, car parking and other travel.
* Fleet related tasks.
* Keeping relevant systems up to date.
* Organising and arranging internal colleague events.
* Building management.
* Switch Board calls.
* Not limited to the above.
* Ensuring meeting rooms are kept to a high standard and setting up prior to client meetings.
* Organising postal deliveries and ensuring all post delivered to Aspire is delivered to the correct individual.
* Act as an ambassador for the Aspire brand.
You will suit the role if you have
* Relevant experience in a comparable position.
* Excellent communication skills and the ability to build strong relationships with colleagues and customers at all levels.
* Ability to look for new ways to make improvements and quality of service.
* Excellent organisational skills, highly self-motivated, personable and friendly and are positive and resilient.
* Ability to apply sound judgement when dealing with a wide range of situations.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role; therefore, we provide continuous learning and development at Aspire, which is at the heart of everything we do.
As long as you are passionate, eager to learn, and driven to be the best at what you do and live our values, this role may be a fit for you.
Salary
£24,600- £26,000 per annum, pro rata (depending on experience).
Benefits
Here at Aspire, we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!
* Enhanced 25 days annual leave (increasing with your service).
* Health Cash Plan covering dental, optical, consultations, therapies, chiropody, NHS prescription charges, and flu vaccines.
* Network benefits (get discounts at high street stores and savings on leisure, travel or even your weekly shop).
* Discounted gym membership.
* Enhanced maternity and paternity pay.
* Fantastic value-led company culture.
* 5% company-matched pension scheme.
* Cycle to work scheme.
* Corporate travel discount – paid for car parking / subsidised travel pass up to £600 a year / those who walk & cycle to work will benefit from 1 additional day’s annual leave per year and access to a free laundry service.
* 24 hour employee assistance.
* TechScheme - save on the latest tech products via salary sacrifice.
* Death in service.
* Employee referral scheme, £1000 for successful referrals.
* New business referral scheme.
* Internal and external learning and development opportunities to support your professional ambitions.
Location and Working Arrangements
The position offered is based at Aspire’s Gateshead (Quayside) Head Office.
Hours of Work
Full time (37.5 hours per week, 8.30 a.m. – 17:00 p.m.), Monday to Friday.
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
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