Are you an experienced Head of Public Fundraising with a proven ability to grow income, acquire new supporters and deliver the highest quality appeals and campaigns? Do you have a passion for creating meaningful supporter experiences that drive lasting relationships? If so, we would like to hear from you Here at Rainbows Hospice for Children and Young People, we provide specialist palliative care and end-of-life support to over 750 babies, children, and young people living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are. This vital work would not be possible without our dedicated Fundraising Team Rainbows receives just seven weeks of government funding annually, and it is through the relentless efforts of our fundraisers that we’re able to remain open for the remaining 45 weeks each year. As part of the expansion of our Fundraising Team, we’re excited to announce an opportunity for a Head of Public Fundraising & Supporter Experience to join us Location: Hybrid, home-based or hospice-based working. (Initially, this role will require regular presence at the hospice in Loughborough.) Hours: 37.5 hours per week between Monday and Friday with the occasional evenings/weekends for Rainbows events. About the Role As the Head of Public Fundraising & Supporter Experience, you will play a senior role in our Supporter Relations Management Team and act as deputy for the Director of Income Generation and Marketing. This pivotal position involves developing and leading strategies to grow our income, engage supporters, and deliver an outstanding supporter experience. Key Responsibilities Include: Team Leadership: Develop and lead a high-performing, collaborative public fundraising team, delivering against ambitious growth targets Supporter Acquisition: Deliver on a dedicated Supporter Acquisition Strategy which delivers 5,000 new supporters over the next five years. Strategic Planning: Create and implement an effective public fundraising strategy, encompassing individual giving, lottery, in-memory giving, legacy marketing, and supporter journeys. Brand Collaboration: Ensure the integration of Rainbows’ brand and fundraising communications to maximise their impact, developing compelling content and case studies. Income Growth: Develop plans with the Income Generation and Lottery teams to grow support from regular givers, cash donors, lottery players, and new committed giving propositions. Legacy Fundraising: Maximise support from gifts in Wills through strategic planning and delivery. Supporter Experience: Act as the strategic lead for supporter experience across all teams, ensuring every supporter feels valued and engaged. Further responsibilities in the role of Head of Fundraising & Supporter Experience at Rainbows can be found by downloading the Job Description. Requirements Significant recent experience in public fundraising that includes managing significant budgets Proven success in developing and delivering strategies and operational plans. A strong track record of leading, motivating, and developing high-performing teams. A deep understanding of individual giving, lottery, in-memory giving, legacy marketing, supporter care, and supporter experience. Experience using data-driven insights from CRM systems to inform strategy and audience engagement. A demonstrable track record of achieving income growth. Advanced knowledge of CRM databases and analytics. Further requirements can be found by downloading the Person Specification. Our Benefits include: Free onsite parking at the Hospice, Lark Rise, Loughborough. Hybrid, and Hospice working location (Need to be in the Hospice to start with). Eligibility to join blue light card discount scheme and Company Shop. Healthcare Cashback plan. Life Assurance. 27 days holiday plus bank holidays. Contributory pension scheme or Salary Sacrifice Pension Scheme Affordable meals at the Hospice, Lark Rise, Loughborough. Free Tea, Coffee and Fruit whilst at the Hospice Free access to Health Assured employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors For further information about this role and the responsibilities please contact Nishil Saujani, Director of Income Generation and Marketing, on nishil.saujanirainbows.co.uk To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitmentrainbows.co.uk Equality, diversity & inclusion Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race/ethnicity, disability, gender, religion or belief, age, or sexual orientation. Our objective is to deliver high quality services that are accessible, responsive, and appropriate to meet the diverse needs of different groups and individuals. As such, we will continue to take action to ensure that staff and volunteers employed by Rainbows Hospice are culturally aware and treat every person with dignity, respect, and fairness, in a way that is sensitively responsive to differences and similarities. Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice. About us Rainbows cares for hundreds of families every year who have a baby, child or young person with a serious or terminal illness that means that their lives will be shorter than most. We’ve been providing the highest level of professional holistic care and emotional support to babies, children, young people and their families since 1994. Our incredible team help to relieve symptoms, improve quality of life, and support their families to make the most of every precious moment, during life, through bereavement and beyond. Our aim is to support every one of the thousands of babies, children and young people in the East Midlands, with a terminal or serious illness. To do this we’ve made it easier to access our services – wherever families are in our region. So, as well as providing end-of-life, short break care and bereavement support at our hospice, we also offer care and support at the point of need. Whether at our Lark Rise hospice, in the community, in hospital, or at home. Simply put, we’re here to brighten short lives, and support families, wherever they are. When you join Team Rainbows, not only will you receive a host of benefits including free parking, health cash plan and subsidised meals - but you’ll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times. Although there can be some sad times, Rainbows is a fun, dynamic and caring place to work. Whether you’re based at the Hospice, home or out in the community, you’ll join a team with a can-do attitude, ready to make a positive impact on the world of hospice care. Our Vision To become a household name across the East Midlands for the outstanding care we provide, wherever it’s needed. Our Mission Whether in our hospice, in hospital, or at home, we deliver unrivalled care to seriously and terminally ill babies, children, young people and their families. Our purpose is to make every moment of their short lives the best it can be. Our vision is to create the “Rainbows Experience” wherever you are. Our mission is that across the East Midlands we will: Transform care for those babies, children and young people who have a life-limiting or life-threatening condition Relieve the pain and symptoms associated with life-limiting or life-threatening conditions Support every baby, child and young person to achieve their full potential Create memories for families to treasure Provide comfort and compassion at the time of and following the death of a baby, child or young person Across the East Midlands we will: transform care for those children and young people who have a life-limiting or life-threatening condition relieve the pain and symptoms associated with life-limiting or life-threatening conditions support every child and young person to achieve their full potential create memories for families to treasure provide comfort and compassion at the time of and following the death of a child or young person Our values Because WE CARE, we are: Aim High Adapting, learning, and sharing our expertise. Own It Focused, committed, and accountable. Benefits Health cash plan/EAP Free on-site parking Life assurance Subsidised meals Gallery Previous Next Documents